Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical
Dental
Paid Time Off
short-term disability
long-term disability
401k
Life insurance
Job Description
Rochester Motor Cars is a renowned automotive dealership that is committed to providing unmatched quality automotive products and services. The company prides itself on exceeding customer and employee expectations while fostering loyalty that lasts a lifetime. With a strong focus on customer satisfaction, employee growth, and continuous improvement, Rochester Motor Cars has established itself as an industry leader in the automotive sector. Offering competitive compensation and a comprehensive benefits package, including medical, dental, paid time-off, short-term and long-term disability, 401k, and life insurance, the company supports its employees both professionally and personally. This thriving dealership encourages a collaborative work environment... Show More
Job Requirements
- high school diploma or equivalent required
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Qualifications
- high school diploma or equivalent
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Duties
- manage high volume of incoming calls
- ensure all incoming calls are answered efficiently and professionally
- place outbound calls as needed
- follow-up with existing customers to confirm satisfaction and generate leads
- provide exceptional customer experience
- contribute to high CSI scores
- enter and/or update customer information into the CRM system
- be a liaison between customers and the sales/service department
- manage shuttle rides for customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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