Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
401k
Paid time to volunteer
Job Description
Lake Barcroft Dental Group is a well-established dental care provider dedicated to delivering exceptional patient experiences while fostering a supportive and growth-oriented workplace. As part of the larger PDS Health family, this practice emphasizes a comprehensive approach to oral health that fosters the connection between dental care and overall well-being, known as the Mouth-Body Connection. The organization is committed to operational excellence, patient advocacy, and community involvement, making it an ideal place for professionals who wish to advance their careers in the dental industry while contributing meaningfully to patient care. Known for a friendly yet professional environment, Lake Barcroft Dental... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Prior experience in a dental or healthcare reception role preferred
- Effective communication skills
- Ability to multitask and prioritize
- Competency in office management software
- Strong organizational skills
- Ability to maintain patient confidentiality
- Professional appearance and demeanor
- Reliability and punctuality
- Ability to work independently and as part of a team
Job Qualifications
- High school diploma or general education degree (GED)
- Prior coursework or on-the-job training in dentistry, insurance, or business preferred
- Knowledge of office practices, technology applications, and patient insurance processes
- Energetic self-starter who sets realistic goals and meets commitments
- Flexible and empathetic patient advocate
- Detail-oriented, organized, and computer proficient process-focused operator
- Understanding of financial metrics and local market competition
- Strong active listening and influencing skills
- Self-motivated and reliable
- Excellent interpersonal, oral, and written communication skills
- Ability to handle patient records with confidentiality
- Ability to manage tasks effectively in a fast-paced environment
Job Duties
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- Support the Perfect Patient Experience process by assisting patients in the office and ensuring they are comfortable
- Schedule appointments to facilitate smooth and productive healthcare provider days
- Interact and communicate professionally with patients and guests in the reception area
- Answer telephones promptly and handle all calls efficiently
- Complete all tasks on the front office checklist daily
- Post payments to patient accounts according to Company policies
- Serve as subject matter expert in the practice management system for patient registration and e-check-in
- Efficiently manage patient check-in including obtaining necessary consents and notifying the back office timely
- Confirm all patient appointments following office confirmation policies
- Return and resolve patient messages from the Contact Center promptly
- Participate actively in daily morning huddles, monthly team meetings, and other required meetings
- Understand business imperatives and their impact on office metrics
- Demonstrate stewardship of the PDS Brand by making decisions consistent with the brand framework
- Support clinician-patient education on the Mouth-Body Connection
- Maintain professional appearance and demeanor in line with company policies
- Ensure compliance with Company, State, Federal and regulatory policies
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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