Receptionist

Fresno, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $21.00

Work Schedule

Rotating Shifts

Benefits

Medical

Dental

Vision

Life insurance

Paid Time Off

Job Description

Accelerated Urgent Care is a rapidly growing healthcare provider dedicated to delivering exceptional urgent care services to communities across California. Established with the mission of providing quality and immediate medical care, Accelerated Urgent Care has established itself as Kern County's Top Urgent Care center for six consecutive years. With 16 clinics spread over five regions, the company continues to expand, proudly doubling in size year after year since 2012. Their commitment to excellence is reflected not only in the services they provide but also in the supportive and career-focused environment they cultivate for their employees. They encourage a culture of... Show More

Job Requirements

High school diploma or GED
Minimum 1 year of relevant experience or equivalent combination of education and experience
Knowledge of multi-line phone systems
Proficient in computers and relevant software including electronic recordkeeping
Knowledge of customer service principles
Strong organizational skills
Excellent interpersonal communication skills
Ability to work independently and follow directions
Discretion with confidential information
Ability to sit for long periods and possess manual dexterity for computer work
Must be able to have face-to-face conversations
Ability to lift 25 lbs

Job Qualifications

High school diploma or GED
Minimum of 1 year of relevant experience and/or training in a medical receptionist or customer service role
Knowledge of multi-line phone systems
Proficient in computers and relevant software applications including electronic recordkeeping
Knowledge of customer service principles and practices
Demonstrated initiative and strong organizational skills
Exceptional interpersonal communication skills with a positive tone and welcoming body language
Ability to work independently and accept direction
Ability to handle confidential information with discretion and judgment
Capability to have face-to-face conversations with patients and staff
Ability to lift up to 25 lbs

Job Duties

Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone
Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries
Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool
Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity
Interacts with patients by answering questions, providing information, and keeping the reception area in order
Checks records verifying the details entered and adds any additional notes that may be necessary
Explains all current fees and patient financial responsibility and informs patients of payment required for existing balances due at or before the next appointment
Schedules to ensure efficient patient flow based on predetermined appointment availability
Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
Follows up with patients who are no-shows and makes calls to ask if they were satisfied with the service they received
Maintains general filing system and files appropriate correspondence electronically or manually
Receives, directs and relays telephone and fax messages
Responds to calls efficiently without compromising quality of service
Maintains inventories of supplies and provides a list of needed items to the Team Leader
Covers Medical Reception/Call Center desk as needed
Performs other general administrative tasks as directed by the team lead

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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