Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Life insurance
Job Description
The hiring entity for this position is a key service provider operating out of the CFI Main Campus located in Milwaukee, WI, a vibrant city known for its community-oriented services and dynamic work environments. CFI serves as a pivotal institution dedicated to supporting and facilitating various community-driven programs and administrative functions. Staffed by professionals committed to excellence and compassionate service, CFI offers a welcoming and inclusive atmosphere where visitors and clients of diverse backgrounds feel valued and respected. The organization emphasizes operational efficiency, client safety, and superior customer service, underscored by its dedication to maintaining secure and accessible facilities for... Show More
Job Requirements
- high school diploma or equivalent
- two years of experience in general office or receptionist work operating a phone system in a high-traffic environment
- valid driver's license
- vehicle liability insurance in accordance with agency policy
- ability to respond calmly to urgent or emergency situations
- ability to de-escalate visitors who may be angry and/or aggressive
- ability to follow procedures and consistently demonstrate professionalism
- ability to solve problems and think critically
- maintains confidential information and discretion
- ability to work individually and in a team setting
- familiarity with Microsoft Office applications
- ability to organize and use time efficiently
- ability to take responsibility for quality and timeliness of work
- ability to perform well in a fast-paced work environment
- adherence to workplace and safety regulations
Job Qualifications
- high school diploma or equivalent
- two years of experience in general office/receptionist work operating a phone system in a high-traffic environment
- familiar with Microsoft Office such as Word, Outlook, Teams, and Excel
- ability to respond calmly to urgent or emergency situations
- ability to de-escalate visitors who may be angry and/or aggressive
- ability to follow procedures and consistently demonstrate professionalism
- ability to solve problems and think critically
- maintains confidential information and discretion
- ability to work individually and in a team setting
- organizes and uses time efficiently and effectively
- takes responsibility for quality and timeliness of work
- performs well in a fast-paced work environment
- reports to work as scheduled and follows call-in and approval procedures for time off
- adheres to all workplace and safety laws, regulations, standards, and practices
Job Duties
- Provides customer service such as greetings, check-in, and directing all individuals who entered and left the building as needed
- answers the agency switchboard on time and directs calls appropriately
- checks voicemail and returns calls and/or forwards voicemails received regularly
- assists in maintaining ongoing security in the lobby and monitors security cameras
- assists with deliveries to the agency and distributes/prepares mail daily
- prevents the entry of unauthorized people and prohibited articles into restricted areas
- assists in facilitating emergency procedures and emergency drills
- maintains the confidentiality of sensitive client or staff information
- checks in, collects and documents insurance and payment information, schedules appointments, and places reminder calls for clients
- collects, scans, and enters data in the computer system pertaining to identification cards, insurance cards, consents, and other paperwork
- coordinates scheduling with internal and external professionals of their consumers' appointments
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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