Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Rotating Shifts
Benefits
Medical
Dental
Vision
Life insurance
Paid Time Off
Job Description
Accelerated Urgent Care is a fast-growing urgent care company dedicated to providing quality healthcare services when patients need it most. Established with the mission of delivering exceptional healthcare, the company has grown significantly since 2012, doubling in size year after year. Currently operating 16 clinics across 5 regions in California, Accelerated Urgent Care has earned recognition as Kern County's Top Urgent Care center for six consecutive years. The company prides itself on fostering a supportive and diverse work environment where teamwork, compassion, integrity, and dedication are core values. With a strong commitment to career development, 65 percent of the administration... Show More
Job Requirements
- High school diploma or GED required
- Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role
- Knowledge of multi-line phone systems
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
- Knowledge of customer service principles and practices
- Demonstrated initiative and strong organizational skills
- Exceptional interpersonal communication skills with a positive tone and welcoming body language
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Deals with confidential information and/or issues using discretion and judgment
- Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard
- Must be able to have face-to-face conversations with patients and staff
- Must be able to lift 25 lbs
Job Qualifications
- High school diploma or GED
- Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role
- Knowledge of multi-line phone systems
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping
- Knowledge of customer service principles and practices
- Demonstrated initiative and strong organizational skills
- Exceptional interpersonal communication skills with a positive tone and welcoming body language
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Deals with confidential information and/or issues using discretion and judgment
- Must be able to sit for long periods of time, have the manual dexterity to work computer systems and keyboard
- Must be able to have face-to-face conversations with patients and staff
- Must be able to lift 25 lbs
Job Duties
- Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone
- Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries
- Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool
- Maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity
- Interacts with patients by answering questions, providing information, and keeping the reception area in order
- After completion of the call and input of the patient information, checks records verifying the details entered and adds any additional notes that may be necessary
- Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment
- Schedules to ensure efficient patient flow based on predetermined appointment availability
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
- Follows up with patients when they are a no-show for an appointment and may make calls to patients asking if they were satisfied with the service they received
- Maintains general filing system and files appropriate correspondence electronically or manually
- Receives, directs and relays telephone and fax messages
- Responds to calls efficiently, not putting timesaving before the quality of service
- Maintains inventories of supplies and provides a list of what is needed to the Team Leader
- Covers Medical Reception/Call Center desk as needed
- Performs other general administrative tasks as directed by the team lead
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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