Receptionist

Centennial, CO, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $19.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

401k plan

Employee Rewards Program

Job Description

Pet Scoop is a reputable pet care company dedicated to providing exceptional services to pet owners. Known for its commitment to customer satisfaction and high-quality care, Pet Scoop has established itself as a trusted name among pet services providers. With a focus on reliability and professionalism, Pet Scoop operates as a customer-centered business that values the relationships it builds with clients, partners, and employees. The company culture emphasizes integrity, teamwork, and continuous growth, creating a supportive and welcoming environment for all team members. Pet Scoop offers a range of pet care services that require efficient administrative support to ensure smooth... Show More

Job Requirements

Able to follow processes in detail and perform duties consistently and reliably
Ability to work in Microsoft Office applications including Outlook, Word, Excel, Teams, OneDrive, SharePoint with some training provided
Must be able to complete office work including typing, reading screens, processing information and handling sensitive or confidential information responsibly
Comfortable lifting up to 30lbs occasionally
Must agree to a pre-employment background check and drug screen excluding marijuana

Job Qualifications

Attention to detail
Excellent customer service skills
Ability to handle a high volume of phone calls
Some office or administrative experience preferred but not required
Detail oriented, reliable and organized
Enthusiastic and positive attitude
Desire to grow, learn and help others
Participate in continuing education and certification programs when relevant
Must love to serve clients, employees and community
Strong interpersonal skills and emotional intelligence
Demonstrated ability to build relationships and connect with others
Approachable demeanor

Job Duties

Maintain the office environment by answering phones, greeting technicians and visitors, data input, filing and performing special projects
Act as initial point of contact for incoming calls
Answer questions, take messages and transfer phone calls in a professional, friendly manner
Provide information to potential clients and actively try to convert these callers to clients
Set-up new clients by email or phone by filling out common forms and entering data into the computer
Use computer programs such as Service Auto Pilot, WorkWave, Teams, WORD, EXCEL and other office software
Enter forms and tickets for client accounts
Check phone messages early morning
Greet technicians and co-workers warmly
Take credit card information and expiration dates (enter, but not charge)
Print, cut and distribute office forms
Perform light cleaning around the office
Assist in opening and/or closing the facility as needed
Work as part of a team and communicate with the Office Manager
Be self-motivated and able to work with minimal supervision
Handle special projects assigned by administrative staff
Help maintain and guard company culture and values
Listen to messages early morning
Try to answer phone within three rings
Manage high volume of calls
Keep outgoing calls minimal
Greet visitors, vendors, technicians, job applicants professionally
Offer beverages/bathroom to visitors
Relay complex billing questions to Office Manager
Relay concern calls to Customer Care
Relay phone messages using Teams
Enter potential clients as leads in SAP
Make four attempts to convert leads
Use preferred day list and WorkWave for service options
Complete forms, tickets and enter notes on client accounts
Send thank you and sympathy cards, and other correspondence
Maintain a clean and uncluttered receiving area
Perform weekly inventory and printing of office materials
Attend monthly company meetings
Participate in annual reviews and goal setting with Office Manager
Perform ongoing special projects as needed.

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: