Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Flexible spending account
Job Description
Heartshare St. Vincent's Services is a distinguished non-profit organization based in Brooklyn, New York, dedicated to enriching the lives of children, youth, and families through comprehensive social services. Established with a mission to provide compassionate care and support, Heartshare St. Vincent's Services has been a pillar in the community, offering programs that foster growth, development, and well-being for vulnerable populations. The organization prides itself on a client-centered approach, emphasizing respect, responsiveness, and warmth in all interactions to build trust and effective support systems for those they serve. The agency operates multiple programs aimed at addressing critical social challenges such as... Show More
Job Requirements
- Associates degree or equivalent
- prior customer service experience preferred
- excellent communication skills
- professional attitude and appearance required
- ability to handle sensitive information confidentially
- proficiency with Microsoft Office and basic office equipment
- strong organizational and multitasking skills
- ability to work full time during day shifts
Job Qualifications
- Associates degree or equivalent
- additional certification in office management is a plus
- prior customer service experience or customer facing environment with friendly demeanor is a plus
- professional attitude and appearance
- excellent organization skills
- strong attention to details
- solid written and verbal communication skills
- ability to be resourceful, a problem-solver, proactive and gracefully assist unhappy or difficult clients, visitors and staff
- multitasking and time management skills, with the ability to prioritize tasks
- notary or willingness to learn notary is a plus
- basic computer proficiency - familiarity with office software and phone systems
- hands on experience with office equipment such as fax machines and printers
Job Duties
- Provide front desk coverage for the first-floor reception area
- greet all visitors, clients and staff warmly and professionally
- answer, screen, and route incoming phone calls to the appropriate person
- provide accurate information regarding programs and services and answer inquiries from clients and visitors
- use positive approaches when handling difficult clients and situations
- remain flexible, sensitive and responsive to cultural differences of the programs, clients and staff
- schedule conference rooms via WorxHub for staff
- coordinate with staff regarding appointments, meetings, and deliveries
- sort and distribute incoming agency mail and deliveries and inform staff
- maintain cleanliness and organization of the reception area
- monitor and enforce visitor sign-in procedures and building security protocols
- disburse drug screening forms and maintain a log/signature sheet of all drug screenings
- perform diligent searches on clients for staff and legal department
- handle sensitive and confidential information with discretion
- perform light administrative duties such as filing, data entry, and document preparation
- assist with coordination and execution of special events
- support various departments with administrative tasks as needed
- other tasks and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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