Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Volunteer time off
Paid parental leave
Job Description
Conviva Senior Primary Care, part of CenterWell Senior Primary Care and a Humana company, is dedicated to providing proactive and preventive healthcare services specifically designed for seniors. The organization emphasizes a comprehensive approach to health management, focusing not only on physical health but also addressing social, emotional, behavioral, and financial factors that affect patient well-being. CenterWell, as a leading entity in senior-focused primary care, is recognized as the nation's largest provider in this specialized sector, as well as a major provider of home health services and pharmacy management. With over 30,000 clinicians, CenterWell puts patients at the center of care,... Show More
Job Requirements
- 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
- Ability to handle high call volume and multitask while providing an exceptional customer experience
- Excellent customer service and phone etiquette
- Knowledge of MS Office (Word, Excel, Outlook, Access)
Job Qualifications
- 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
- Ability to handle high call volume and multitask while providing an exceptional customer experience
- Excellent customer service and phone etiquette
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Bilingual English and Spanish (preferred)
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen (preferred)
Job Duties
- Answer phone calls utilizing a multiline telephone system
- Ensure accurate and timely processing of all requests by taking appropriate action such as scheduling appointments, taking messages, transferring calls to appropriate staff
- Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
- Resolve patient issues through independent problem solving and with a goal of first call
- Welcome patients and visitors promptly, courteously and accurately
- Coordinate front-desk activities to ensure smooth operation
- Maintain a friendly and professional demeanor to create a positive first impression
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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