Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Professional work environment
Job Description
This position is located within a nursing facility dedicated to providing compassionate care and a welcoming environment for elderly and disabled residents. The facility prides itself on a culture of hospitality and teamwork, where every team member contributes to the comfort and well-being of its residents. As a front-line representative, the individual in this role serves as the primary point of contact for all incoming telephone calls and visitors entering the facility. This critical role requires a courteous, helpful, and professional demeanor at all times to reflect the values and standards of the organization.
The role involves operating the ... Show More
The role involves operating the ... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or clerical role preferred
- ability to use telephone and paging systems
- effective communication skills
- patience and professionalism
- ability to maintain confidentiality
- physical ability to perform job duties
- ability to work cooperatively with team members
- adherence to facility policies and procedures
- willingness to attend required training and educational programs
Job Qualifications
- organized and detailed in work performance
- good communication skills
- excellent self-discipline and patience
- genuine caring for elderly and disabled
- compliance with residents' rights and facility policies
- familiarity with safety and evacuation procedures
- ability to perform clerical and administrative tasks
- experience in customer service
Job Duties
- Manage the telephone and switchboard
- operate paging and telephone system as required
- answer calls timely and courteously
- direct calls promptly and accurately
- greet and assist visitors upon arrival
- ensure all visitors and vendors sign in
- demonstrate customer service skills in every interaction
- maintain a neat and orderly work area
- assist with clerical duties such as mail handling, filing, and preparing informational materials
- support administrative tasks including data entry and supply ordering
- attend in-service education programs
- maintain confidentiality of resident and facility records
- protect residents from neglect, mistreatment, and abuse
- protect personal property of residents
- perform other duties as directed by supervisor or administrator
Job Qualifications
Experience
No experience required
Job Location
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