Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Flexible Schedule
Job Description
This position is based within a healthcare facility that prioritizes a welcoming and supportive environment for its residents, many of whom are elderly or disabled individuals in a nursing setting. The establishment strives to create a workplace culture centered on teamwork among staff and genuine hospitality toward visitors and residents alike. As a frontline representative of the facility, the individual in this role must consistently embody the highest standards of customer service, ensuring every interaction both on the phone and in person is handled with courtesy, respect, and professionalism.
The role primarily involves managing all incoming telephone calls via th... Show More
The role primarily involves managing all incoming telephone calls via th... Show More
Job Requirements
- Organized and detailed in work performance
- good communication skills with excellent self-discipline and patience
- genuine caring for and interest in elderly and disabled people in a nursing facility
- comply with the Residents' Rights and Facility Policies and Procedures
- perform work tasks within the physical demand requirements
- perform essential duties as outlined
Job Qualifications
- High school diploma or equivalent
- experience in customer service or administrative support preferred
- good communication skills
- ability to demonstrate patience and self-discipline
- knowledge of basic clerical functions
- familiarity with telephone switchboard operations
- understanding of confidentiality requirements
- ability to follow facility policies and procedures
- genuine caring attitude for elderly and disabled residents
Job Duties
- Manage the telephone and switchboard
- operate paging and telephone system as required
- answer calls timely and courteously
- direct calls promptly and accurately
- greet visitors upon entry to the building courteously
- assist visitors by giving directions or contacting the person they have come to visit
- ensure all visitors and vendors sign in
- smile and greet people effectively
- offer assistance to visitors and callers
- maintain a neat and orderly work area
- demonstrate awareness of environment and focus attention on the front entrance
- assist the administrator or others with special tasks or projects
- perform duties related to mail handling and filing
- prepare informational packets and brochures for visitors
- assist with administrative duties including filing, posting accounts, data entry
- order supplies as directed
- attend in-service education programs
- maintain confidentiality of resident and facility records
- protect residents from neglect, mistreatment, and abuse
- protect residents' personal property
- perform other duties as directed by supervisor or administrator
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter