Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical
Dental
Paid Time Off
short-term disability
long-term disability
401k
Life insurance
Job Description
Rochester Motor Cars is a reputable automotive company committed to being an industry leader while providing unmatched quality automotive products and services to its customers. The company prides itself on exceeding customer and employee expectations, fostering long-term loyalty, and maintaining a high standard of excellence across all operations. Rochester Motor Cars offers competitive compensation and a comprehensive benefits package including medical, dental, paid time off, short-term and long-term disability, 401k, and life insurance for full-time employees. The company operates with a mission and philosophy designed to promote customer enthusiasm, employee satisfaction, financial performance, market effectiveness, and ongoing improvement. Rochester Motor... Show More
Job Requirements
- High school diploma or equivalent required
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Duties
- Manage high volume of incoming calls
- ensure all incoming calls are answered efficiently and professionally
- place outbound calls as needed
- follow-up with existing customers to confirm satisfaction and generate leads
- provide exceptional customer experience
- contribute to high CSI scores
- enter and/or update customer information into the CRM system
- be a liaison between customers and the sales/service department
- manage shuttle rides for customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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