Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Rotating Shifts
Benefits
Medical
Dental
Vision
Life
Paid Time Off
Job Description
Accelerated Urgent Care is a reputable and fast-growing urgent care provider dedicated to delivering quality healthcare services to patients and communities. Since its inception in 2012, the company has consistently doubled in size year after year, highlighting its prominent position in the healthcare industry. Recognized as Kern County's Top Urgent Care center for six consecutive years, Accelerated Urgent Care emphasizes employee development and internal career growth, with 65 percent of its administration and management team originating from within the company. With 16 clinics spread across five regions in California and plans for further expansion, the company upholds core values such... Show More
Job Requirements
- High school diploma or GED
- minimum of 1 year of relevant experience or training in a medical receptionist or customer service role
- knowledge of multi-line phone systems
- proficient in computers and relevant software applications including electronic recordkeeping
- knowledge of customer service principles
- demonstrated initiative and strong organizational skills
- exceptional interpersonal communication skills
- ability to work independently and accept direction
- discretion in handling confidential information
- able to sit for long periods
- manual dexterity for computer use
- ability to have face-to-face conversations
- able to lift 25 lbs
Job Qualifications
- High school diploma or GED
- minimum of 1 year of relevant experience or training in a medical receptionist or customer service role
- knowledge of multi-line phone systems
- proficiency in computers and relevant software applications including electronic recordkeeping and practice management technology
- knowledge of customer service principles and practices
- demonstrated initiative and strong organizational skills
- exceptional interpersonal communication skills with positive tone and welcoming body language
- ability to work independently and accept direction
- discretion and judgment handling confidential information
- ability to sit for long periods and have manual dexterity for computer use
- ability to have face-to-face conversations with patients and staff
- ability to lift 25 lbs
Job Duties
- Welcomes all patients and visitors by greeting patients and visitors in person or on the telephone
- handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries
- uses computer systems to refer to existing patient information or set up new patients in the scheduling tool
- maintains registration flow by efficiently moving patients through the process and readying them for clinical staff using Experity
- interacts with patients by answering questions, providing information, and keeping the reception area in order
- after completion of the call and input of the patient information, checks records verifying details entered and adds any necessary notes
- explains all current fees and patient financial responsibility and informs patients of payment requirements for existing balances
- schedules to ensure efficient patient flow based on appointment availability
- secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential
- follows up with patients when they are no-shows for appointments and may call patients to check their satisfaction with service
- maintains general filing system and files correspondence electronically or manually
- receives, directs and relays telephone and fax messages
- responds to calls efficiently without compromising quality of service
- maintains inventories of supplies and provides lists of needs to the team leader
- covers Medical Reception/Call Center desk as needed
- performs other general administrative tasks as directed by the team lead
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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