Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life insurance
401K with company match
mental health coverage
gender affirming benefits
Family building benefits
Paid parental leave
associate discounts
Community Involvement Opportunities
Job Description
Ferguson Enterprises, established in 1953, is a premier distributor of quality supplies serving a wide array of industries including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson has become an integral part of the infrastructure, home building, and business sectors. The company prides itself on its commitment to simplifying complex projects, making them successful and sustainable. The core philosophy at Ferguson revolves around proactive problem-solving and continuous growth to better serve its customers, communities, and employees. Ferguson isn’t just a workplace;... Show More
Job Requirements
- Must be able to handle 250+ calls per day
- ability to maintain confidential and sensitive information
- minimum of 1 year customer service experience
- strong problem-solving skills
- superior time management and organizational skills
- proficiency in Microsoft Office software
- ability to effectively communicate verbally and in writing
- ability to operate computers, tablets, and mobile devices efficiently
- adaptability to work in fast-paced environment
- discipline and self-motivation
- ability to interact with individuals at all organizational levels
Job Qualifications
- A minimum of 1 year of customer service experience
- strong problem-solving skills
- attention to detail
- self-motivated with a proven track record of taking ownership and driving results
- ability to think on feet and provide real-time analysis and realistic solutions
- ability to maintain confidential and sensitive information
- proven ability to work in a fast-paced environment
- superior time management and organizational skills
- ability to interact and communicate with all levels of the organization
- adaptable and positive attitude towards change
- effective verbal and written communication skills
- proficiency in Microsoft Office suite including Outlook, Word, Excel, PowerPoint, and Access
- ability to effectively use postal and shipping/receiving systems
- efficient operation of computers, tablets, and mobile devices
Job Duties
- Serve as the primary gatekeeper for all visitors including associates, vendors, delivery personnel, prospective associates, and guests
- assist in ensuring all building access and health screening policies are followed
- help maintain workplace security by issuing visitor badges and maintaining visitor management systems
- perform routine administrative activities such as answering telephones, taking messages, photocopying, operating office equipment, and maintaining office supplies
- gather, compile, and verify information and enter it accurately into reports, presentations, or office systems
- maintain related equipment and prepare purchase orders for supplies
- monitor, review, and approve standard expenditures to ensure office activities stay within budgets
- communicate with external equipment suppliers to arrange service and repair
- coordinate mail and delivery services including receiving, sorting, and distributing mail
- assist in coordinating the hiring process and first-day experience for new associates
- assist in coordinating hospitality and associate recognition events
- respond to or redirect routine inquiries about the organization promptly and accurately
- maintain a safe, clean, and professional lobby and reception area
- participate in relevant associate meetings and communicate concerns to management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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