Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
Mazda of Clearwater is a well-established automotive dealership renowned for delivering exceptional customer service and a comprehensive range of Mazda vehicles and services to the Clearwater community. As a reputable dealership, Mazda of Clearwater prioritizes creating a welcoming environment where every customer feels valued and supported from the moment they walk in or contact the team by phone. The dealership operates with a commitment to excellence, maintaining high standards in customer relations, vehicle sales, and service support. Mazda of Clearwater offers both full-time and part-time employment opportunities, aiming to foster a positive workplace culture and provide avenues for growth within... Show More
Job Requirements
- Maintain a current status for required Mazda Certification(s) including Customer Operations Professionals Certification (D853) and Ultimate Mazda Experience (UMX) - UMX Sales or Service Standards
- demonstrate complete understanding of the dealership's phone and paging systems with emphasis on call flow, troubleshooting, and contingency operations
- attend all first aid, CPR, and basic lifesaving training offered by or through the dealership
- wear assigned clothing/uniform each day and maintain all clothing in optimal condition
- participate in all company surveys, performance assessments, and peer reviews
Job Qualifications
- Strong customer service skills
- excellent oral comprehension and expression
- ability to work with computers including hardware and software
- good active listening skills
- problem sensitivity and ability to identify when something is wrong
- cooperation and ability to work well with others
- self-control and ability to maintain composure in difficult situations
- high school diploma or equivalent
- prior experience in a customer-facing role preferred
Job Duties
- Greets showroom customers and determines the nature of their visit
- greets service department customers in the customer waiting area during the morning hours and ensures their comfort
- answers basic customer inquiries and refers more extensive inquiries to the appropriate person
- directs customers to the correct department, notifies the appropriate salesperson that a customer is waiting, or introduces the customer to a salesperson
- assist physically challenged customers and those with special needs
- share customer feedback with the appropriate manager
- manage telephone system - answer, screen, or forward calls, providing information, and taking messages
- collect and distribute mail, parcels, and courier deliveries to the appropriate departments or employees within the organization
- perform administrative support tasks, such as proofreading documents, records, or other files
- transcribing information
- or inputting data into computer software applications
- perform clerical tasks in support of administrative or operational needs
- prepare business correspondence as needed
- coordinate with both the Sales and Service Departments to ascertain personnel available to receive customer calls and to facilitate paging within the dealership
- maintain the integrity of each entrance or egress designated for public use with regard to safe access free of obstructions or impediments, and both note and report the operation of each door, relaying in writing any problems to the Facility Manager
- facilitate the safe evacuation of customers and employees in the showroom area in case of an emergency or other situation
- monitor the cleanliness of the customer waiting areas, both service and showroom, and alert the facility custodian of any concerns
- assist in maintaining the cleanliness and orderliness of the hot beverage area and clean/disinfect counter surfaces at close of shift
- restock water and related supplies as needed
- clean and polish reception furniture and fixtures
- empty all trash receptacles in the reception area and adjacent to the front entrance of the dealership
- complete additional or other tasks as assigned by the Office Manager and/or Controller
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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