Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with employer contribution
Paid holidays
Life insurance
short-term disability
long-term disability
Professional development assistance
education assistance program
Subsidized YMCA membership
Job Description
Community Support Services is a well-established behavioral health care organization based in downtown Akron, Ohio, serving the Summit County area. With over 35 years of experience, this agency has earned a reputation for making a significant difference in the lives of individuals living with severe and persistent mental illnesses. The team at Community Support Services is composed of nearly 300 dedicated employees who are champions of quality treatment, collaborative care, and effective outcomes. Their mission-driven approach focuses on hope, recovery, and providing comprehensive support to their clients, making them a key leader in the behavioral health sector within the region.Show More
Job Requirements
- High school diploma or GED
- Minimum of three years clerical support experience
- Basic switchboard/receptionist experience
- Scheduling experience preferred
- Strong customer service skills
- Excellent organizational skills
- Attention to detail
- Ability to communicate effectively
- Ability to work in a team environment
- Commitment to confidentiality with HIPAA regulations
- Proficiency in Microsoft Outlook
- Ability to manage time and meet deadlines
- Ability to work non-judgmentally with diverse individuals
Job Qualifications
- High school diploma or GED
- Minimum of three years clerical support experience showing skills in data entry, alphabetical sorting, and more
- Basic switchboard/receptionist experience and scheduling experience preferred
- Strong customer service skills
- Excellent organizational, attention to detail and communication skills
- Ability to work in a team environment
- Commitment to confidentiality, following rules of HIPAA
- Proficiency in Microsoft Outlook
- Skill in managing time and meeting deadlines
- Ability to work non-judgmentally with individuals whose behavior and belief systems are incongruent with that of society or personal beliefs
Job Duties
- Maintain the registration process, including registering individuals when they arrive, notifying appropriate staff of the individual's arrival, and monitoring the flow of traffic
- Operate a 21-line switchboard
- receiving, screening, and routing telephone calls to appropriate staff
- Schedule psychiatric appointments for clients and staff in online database (Credible), and notify appropriate staff about appointments
- Generate the Appointment Checklists for the following day's psychiatric appointments
- Update the Televox file for appointment reminders daily
- Retrieve overnight messages and route these to appropriate staff or return calls as necessary
- Maintain adequate supplies for the department, ordering additional supplies as needed
- Maintain Aldi vouchers, client checks, and bus tickets
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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