Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,750.00 - $46,200.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) company match
Paid Time Off
Company-paid holidays
flexible spending accounts
Life insurance
long-term disability insurance
Employee assistance program
Education Reimbursement
Employee Rewards Program
Job Description
Consumer Cellular is a leading wireless provider, specifically designed to meet the needs of Americans aged 50 and above. Since its establishment in 1995, this Scottsdale, Arizona-based company has grown to serve more than 4 million subscribers nationwide. Recognized as a trusted partner of AARP and renowned for its exceptional customer service, Consumer Cellular has been awarded the top wireless brand for customer satisfaction multiple times. The company's commitment to providing affordable plans, popular devices, and expansive network coverage, coupled with their dedicated U.S.-based support team, has made them a leader in their industry. With approximately 3,000 employees across various... Show More
Job Requirements
- High school diploma or GED or higher
- minimum one year of training or experience in customer service front office work
- strong verbal and written communication skills
- ability to work independently
- strong analytical experience and skills
- excellent organizational skills and attention to detail
- familiarity with MS Office programs such as Word, Excel, Outlook, and PowerPoint
- screen and manage phone calls - internal and external
- represent the company and department in a professional manner at all times
Job Qualifications
- High school diploma or GED or higher
- minimum one year of experience in customer service or front office work
- strong communication skills, both verbal and written
- proficiency in MS Office applications including Word, Excel, Outlook, and PowerPoint
- ability to multitask and manage multiple phone lines
- excellent organizational and problem-solving skills
- ability to work independently and as part of a team
- attention to detail and strong analytical skills
- professional demeanor and the ability to maintain confidentiality
Job Duties
- Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them
- answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within the message system along with setting up conference calls as requested
- manage the building log of who is entering and exiting the building
- accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure timely delivery while managing outgoing mail and packages for pickup
- serve as the face of the company, offering friendly service to those entering the building or calling in
- act as employee event coordinator for the site including helping with lunches, volunteer events, and other activities
- coordinate meetings with external or internal groups and PHX4 employees and leaders
- maintain the reception area, keeping it clean and free of clutter
- handle filing and data entry as requested
- assist teammates as needed by wearing multiple hats depending on company needs
- place weekly snack orders and resupply/check on a daily basis and periodically inventory kitchen and office supplies
- maintain confidentiality in all aspects of the position
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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