
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
Williams Lea is a global business process outsourcing company specializing in providing communication and document management services to a wide range of industries including banking, legal, and corporate sectors. The company prides itself on delivering high-quality solutions to its clients, ensuring efficient operations and exceptional customer service. With a strong presence worldwide, Williams Lea is known for its commitment to innovation, professional excellence, and fostering a collaborative work environment where employees are encouraged to grow and develop their skills. The company's reputation is built on reliability, professionalism, and a dedication to client satisfaction, making it a preferred partner for many... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two years experience as receptionist switchboard or administrative assistant
- Exceptional customer service skills
- Ability to learn company business and employees
- Ability to work in fast-paced team environment
- Effective and professional communication skills
- Attention to detail with emphasis on accuracy
- Intermediate computer skills
- Ability to prioritize work and meet deadlines
- Excellent verbal and written communication
- Self-motivated and able to multi-task
Job Qualifications
- High school diploma or equivalent
- Minimum of two-year receptionist switchboard or administrative assistant experience preferably in a banking legal or large corporate environment
- Exceptional customer service skills to effectively greet and communicate with callers and visitors
- Ability and willingness to learn in-depth knowledge of the company the business and employees
- Ability to work in a fast-paced team environment
- Ability to effectively and professionally communicate with co-workers and clients
- Attention to detail with an emphasis on accuracy and quality
- Intermediate computer skills including Microsoft Word and Excel
- Ability to prioritize work to balance multiple projects and deadlines
- Excellent verbal and written communication skills
- Self-motivated and the ability to multi-task
Job Duties
- Answer incoming calls received on a multi-line phone system in a cordial professional and timely manner
- Transfer calls to appropriate individuals
- Greet clients and visitors to the office with warmth and professionalism
- Notify employees of visitor's arrival when necessary
- Provide high level services to staff clients and guests
- Communicate with manager and client on job or deadline issues
- Handle additional projects as assigned
- Handle sensitive and or confidential document and information
- Meet contracted deadlines for accepting completing and delivering all work
- Troubleshoot basic equipment problems
- Prioritize workflow
- Interact with clients in person over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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