Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Career development opportunities
Disability insurance
Job Description
Mt. Bachelor Assisted Living and Memory Care, a vibrant community within the Brightwater Senior Living Group, is dedicated to providing exceptional care and support to seniors in a nurturing and compassionate environment. As part of Brightwater, a leading management company overseeing senior living communities across North America, Mt. Bachelor emphasizes innovation, quality engagement, and personalized health support services. The community prides itself on creating a warm atmosphere where residents feel truly at home, receiving not only top-tier care but also meaningful experiences tailored to their individual needs and preferences. Brightwater's approach is centered on empowering seniors to live life on... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or assisted living environment preferred
- ability to communicate effectively both verbally and in writing
- meet state or provincial health related requirements
- maintain any certifications required by state or provincial regulations
- ability to perform clerical and light housekeeping duties
- capacity to use standard office equipment
- ability to engage professionally and compassionately with seniors and visitors
Job Qualifications
- High school diploma or equivalent
- experience in customer service or senior living environment preferred
- strong verbal and written communication skills
- ability to maintain confidentiality
- basic clerical and organizational skills
- ability to work collaboratively in a team environment
- familiarity with office equipment and basic maintenance
- ability to handle multiple tasks and prioritize work effectively
- knowledge of health and safety regulations relevant to senior living
Job Duties
- Staff reception desk continuously during assigned period
- maintain Resident and Guest Register
- promptly answer telephone, directing calls to appropriate persons or relaying messages
- monitor for and direct incoming communications to appropriate persons
- monitor resident call system and assure staff response
- monitor exit alarm system and assure staff response
- perform clerical duties as directed
- maintain inventory control system for all office supplies and order needed supplies as directed
- arrange coverage of reception desk during break and lunch periods
- graciously greet all visitors and politely assist them as necessary
- politely assist residents as necessary or assure other appropriate employees do so
- process payments for dining and other purchases
- perform simple, routine maintenance of office equipment
- perform simple housekeeping tasks to assure lobby and reception area is neat and clean
- compile new employee hire packets
- compile resident move-in packets
- perform marketing duties including touring prospective residents, recording and reporting deposits received from prospective residents, entering professional and prospective resident information into community contact system, compile information packets
- perform activities duties as directed by Business Office Manager/Operations and Administration Director including conducting activities, assisting with community newsletter clerical functions, assembling craft supplies for projects as required by Social Director
- maintain resident, employee, and community information in strict confidence
- make reservations for activities, dining, and special events
- participate and collaborate with Community Management Team and Director of Hospitality in providing the highest standard of dining room experiences such as coffee and drink service, act as a food runner, bussing and clearing tables, resident engagement during dining time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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