Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Fixed Shifts
Benefits
Medical
Dental
Vision
401(k) retirement plan
Life insurance
short-term disability
long-term disability
Health spending account
transportation benefits
Employee assistance program
Paid Time Off
Job Description
Aston Carter is a premier provider of world-class corporate talent solutions with a global reach, servicing thousands of clients across various industries. The company specializes in sectors such as accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions. By leveraging deep recruiting expertise and an expansive professional network, Aston Carter supports industry-leading companies, including many Fortune 500 firms, enabling them to meet evolving business challenges with agility and excellence. The company operates offices throughout the United States, Canada, Asia Pacific, and Europe, and is recognized as a ClearlyRated Best of Staffing double diamond winner for exceptional... Show More
Job Requirements
- High school diploma or GED preferred
- 0-2 years of customer service-related experience
- proficiency in computer skills
- experience with inbound and outbound calls
- proficiency with Microsoft Office
- strong verbal and written communication skills
- ability to work independently and manage time effectively
Job Qualifications
- High school diploma or GED preferred
- 0-2 years of customer service-related experience
- proficiency in computer skills
- proficiency with Microsoft Office
- experience with MS Outlook or data entry software
- strong verbal and written communication skills
- attention to detail
- interpersonal skills
- ability to work independently and manage time effectively
Job Duties
- Resolve customer service or billing complaints by exchanging merchandise, refunding money, and adjusting bills
- contact customers to respond to inquiries or notify them of claim investigation results and any planned adjustments
- refer unresolved customer grievances to designated departments for further investigation
- keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
- handle inbound and outbound calls effectively
- provide accurate information about products and services
- follow up with customers to ensure satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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