Receptionist

Lansing, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $14.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

Professional development opportunities

Retirement Plan

Employee assistance program

Life insurance

Flexible spending account

Job Description

Catholic Charities of Ingham, Eaton, and Clinton Counties is a respected nonprofit organization dedicated to providing comprehensive social services to individuals and families in need. The agency operates with a mission to serve diverse communities by offering support, resources, and programs designed to improve the well-being and quality of life of its clients. With a strong commitment to inclusivity, cultural sensitivity, and client-centered care, Catholic Charities works collaboratively with partners and stakeholders to foster positive outcomes and empower those they assist. The organization values professionalism, integrity, and teamwork, and it maintains a welcoming environment for both clients and visitors alike.Show More

Job Requirements

High school diploma or equivalent
Experience operating a multi-line phone system
Ability to manage multiple tasks simultaneously
Good interpersonal and communication skills
Basic computer skills including Microsoft Office
Experience in a nonprofit or multicultural setting preferred
Ability to speak a second language is a plus
Strong problem-solving abilities
Ability to work on-site with occasional after-hours meetings
Capability to handle sensitive or potentially traumatic information
Physical ability to perform tasks including lifting up to 30 pounds
Commitment to the organization’s mission and values

Job Qualifications

High school education
Comfort and proficiency with operating a multi-line phone system
Strong organizational skills and ability to handle multiple tasks simultaneously
Friendly, approachable demeanor with a commitment to exceptional customer service
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software
Experience working in a multicultural or nonprofit environment
Ability to speak a second language is a plus but not required
Strong problem-solving skills and attention to detail

Job Duties

Greet and receive clients, partners, visitors, and the general public in the reception area and over the telephone
Assist clients with their requests
Announce clients and visitors to the appropriate staff
Transfer telephone calls to staff and/or voicemail as directed
Professionally manage incoming telephone calls, ensuring they are promptly directed to the appropriate staff member or program
Receive, sort, and distribute incoming mail and packages to the appropriate staff or department on the same day
Administer bus passes and ensure accurate tracking or record-keeping
Provide support to clients in completing service request forms and other paperwork
Serve as backup for other reception or administrative duties across the agency as needed
Undertake additional tasks as directed to support the agency's mission and operations

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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