Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
career growth
Learning and development
recognition programs
Medical insurance
Dental Insurance
Vision Insurance
HCFSA
DCFSA
HSA
commuter transit and parking
supplemental life insurance
accident insurance
critical illness insurance
hospital indemnity
legal program
Identity Theft Protection
pet discounts
Pet insurance
group home and auto insurance
Employee assistance program (EAP)
short term disability
Life insurance
education discounts
401k with Matching
entertainment discounts
Paid Time Off
Job Description
SPS is an award-winning global outsourcing solutions provider specializing in Intelligent Automation technologies, including Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries worldwide, SPS delivers a range of services across various sectors such as banking, insurance, legal, higher education, advertising, and other professional industries. In North America specifically, SPS offers comprehensive Mailroom Management services, both physical and digital, alongside Office Services including Reception, Lobby Concierge, and Conference Room Management. The company is dedicated to providing high-caliber outsourcing experiences to its clientele, many of whom are Fortune 500 companies, ensuring operational efficiency and excellence through innovative technological solutions.Show More
Job Requirements
- High School Diploma or equivalent
- 1-3 years prior work experience
- Ability to work assigned hours as determined by the manager
- Excellent organizational and time management skills
- Analytical abilities and problem-solving aptitude
- Superb written and verbal English communication skills
- Strong task-driven personality focused on customer satisfaction
- Ability to multi-task and prioritize tasks and customer needs
- Knowledge or ability to learn computer-based systems such as multi-phone line systems, PC/Mac, MS Office, multifunctional devices, fax, and mail machines
- Required to maintain an overall professional appearance and attitude
- Adherence to all policies and procedures
Job Qualifications
- High School Diploma or equivalent
- 1-3 years of prior administrative, reception, or concierge experience preferred
- Excellent organizational and time management skills
- Superb written and verbal English communication skills
- Analytical and problem-solving abilities
- Strong customer service and professional attitude
- Ability to multi-task and prioritize effectively
- Familiarity with multi-phone line systems, PC/Mac, MS Office, and multifunctional devices
- Maintains a professional appearance and demeanor
- Adheres to company policies and procedures
Job Duties
- Provides 5-star customer service to all employees and visitors
- Answers incoming telephone calls and routes callers to the appropriate person
- Ensures all visitors complete and understand the Nondisclosure Agreement
- Logs visitors into the registration system
- Activates temporary access badges
- Issues facility access cards to employees
- Answers and routes global calls professionally
- Prioritizes calls and escalates issues to the proper chain of command
- Maintains and updates phone and speed dial lists
- Trains a back-up receptionist
- Notifies employees of inbound deliveries and directs shipments to the Mail Room
- Provides light administrative support such as scheduling meeting rooms and ordering catering
- Follows up on loaned access cards
- Builds professional relationships with customers and teams
- Maintains a neat reception area
- Services and replenishes pantry and meeting areas
- Performs meeting room set-ups
- Monitors and orders office supplies
- Assists with copy/print orders and equipment maintenance
- Maintains professionalism and composure
- Provides back-office coverage when needed
- Proactively seeks additional work during downtime
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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