Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) match
Paid Time Off
Paid holidays
Job Description
AccessCNY is a well-established nonprofit organization with a legacy spanning more than 70 years, dedicated to empowering individuals of all ages and abilities to achieve their fullest potential within the community. The organization is deeply committed to person-centered services, providing a comprehensive range of support to people with developmental disabilities and mental health needs. AccessCNY offers residential housing, mental health and clinical services, as well as opportunities for community engagement to help participants lead fulfilling, integrated lives. Collaborating closely with the Office for People with Developmental Disabilities and the Office of Mental Health, AccessCNY supports 27 housing locations and operates... Show More
Job Requirements
- High school diploma/GED
- communication skills
- computer skills
- must be able to lift up to 20 pounds
- must be able to perform duties with repetitive motion
- must respect confidentiality
Job Qualifications
- High school diploma/GED
- communication skills
- computer skills
- ability to work collaboratively
- professionalism in conduct
- ability to maintain confidentiality
- knowledge of Microsoft Office
- ability to follow agency procedures
- strong interpersonal skills
- experience in customer service preferred
Job Duties
- Open and close the building each day
- greet guests with a pleasant demeanor
- notify the person with whom the guest will meet
- direct guests to meeting rooms, rest rooms, vending, etc., as needed
- notify guests of the location of their meeting (meeting room list available in advance)
- answer switchboard and direct calls
- answer, or place, any relay calls
- schedule and change conference rooms using Microsoft Office
- sign in visitors, guests, and participants
- screen guests according to current protocols
- call ahead and/or call for assistance if someone refuses to stop at reception
- follow agency procedure (blue light procedure) to report security concerns, when necessary
- serve as a perimeter emergency drill contact
- monitor building video surveillance via computer
- report concerns to identified staff
- supervise waiting area
- provide assistance, as needed
- call for transportation, as requested
- keep waiting area neat
- disinfect the area according to current safety protocols
- facilitate positive communication with other departments and accept assignments in other areas as requested by supervisor
- work collaboratively with participants, families, program staff, co-workers, and supervisor
- conduct self in a professional manner
- provide person-centered, quality, services
- observe confidentiality and safeguards regarding all participant related information
- follow agency standards and procedures
- ensure compliance with federal, state, and local employment laws and regulations, as well as with company policies
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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