Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Benefits
401(k) Plan
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Paid Time Off
company holidays
Job Description
JLL, or Jones Lang LaSalle, is a leading global provider of real estate and investment management services. The firm specializes in combining world-class services, advisory, and technology to create a better future in real estate. JLL's people and JLL Technologies are dedicated to shaping innovative solutions and delivering exceptional client experiences worldwide. The company is committed to hiring talented individuals from diverse backgrounds including commercial real estate, skilled trades, and technology, offering them meaningful career growth and a place where they belong. They emphasize a supportive culture with a focus on mental, physical, and emotional well-being to cultivate an empowering... Show More
Job Requirements
- Minimum two years previous customer service related experience
- Flexible and positive attitude towards shifting daily priorities
- Ability to communicate professionally and passionately
- Fluency in English and local language
- Ability to multitask with accuracy
- Proficiency in a range of IT tools and platforms
- Physical ability to lift up to 40 lbs and perform safe job tasks
- Willingness to work onsite in San Francisco, CA
Job Qualifications
- Minimum two years of customer service related experience
- Excellent communication skills with fluency in English and local language
- Strong multitasking ability while maintaining accuracy and elevated guest experience
- Proficient in using various information technology tools and platforms
- Professionalism, confidence, responsiveness, and exceptional customer service skills
- Positive attitude with flexibility in managing daily priorities
- Ability to create memorable experiences that exceed guest expectations
Job Duties
- Enthusiastically welcome guests and anticipate their needs
- Assist with guest arrival, office orientation, and departure
- Respond promptly with a warm and personal spirit regardless of workload or time
- Create memorable guest experiences with a welcoming personality
- Proactively address guest needs and answer inquiries
- Share personal knowledge of office services, spaces, and amenities to enhance guest productivity
- Collaborate with team members to identify guest service trends and improve processes
- Track all visitors including vendors and employees
- Manage parking and vehicle logs and records
- Coordinate security access cards for employees and vendors
- Welcome event guests and assist with printing visitor badges
- Assist with employee onboarding and offboarding processes
- Manage incoming and outgoing courier packages and mail
- Support the annual management plan by achieving key performance indicators
- Perform ad hoc facilities assignments as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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