Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,800.00 - $50,400.00
Work Schedule
Standard Hours
Benefits
health benefits
Paid Time Off
Holidays
Recognition pay
401(k) retirement plan
Tuition Assistance
scholarships
Parental leave
caregiver leave
Employee charity matching program
Career development opportunities
Job Description
CenterWell Senior Primary Care, a division of Humana Inc., is dedicated to providing exceptional healthcare services to seniors by focusing on proactive, preventive care. CenterWell specializes in offering a comprehensive range of healthcare services including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatments. Through a patient-centered care model, CenterWell ensures that seniors receive personalized and compassionate care from integrated care teams composed of physicians, nurses, behavioral health specialists, and other healthcare professionals. These teams spend significantly more time with patients compared to typical care settings, aiming to improve health outcomes by addressing not only physical health... Show More
Job Requirements
- High school diploma or equivalent
- experience working in a medical environment
- proficiency with Microsoft Office applications
- excellent communication skills
- ability to multitask and handle stressful situations calmly
- ability to work Monday through Friday, 8:00 am to 5:00 pm
- ability to operate telephone systems and scheduling software
- attention to detail and accuracy in data entry
Job Qualifications
- Experience in medical settings
- strong organizational skills
- excellent written and verbal communication skills
- proficiency in Microsoft Word, Excel, and Outlook
- ability to remain calm with upset customers
- teamwork and cross-functional collaboration skills
- bilingual in English and Spanish preferred
- experience with EMR systems such as E-Clinical Works, Epic, Athena Health, or NextGen preferred
- two years of front desk medical experience preferred
- customer service experience
- knowledge of HIPAA regulations
Job Duties
- Answer phone calls using the Genesys system
- route calls to appropriate staff
- schedule patient appointments
- document discussions, messages, and actions taken
- perform patient check-ins and check-outs
- verify insurance and enter data
- resolve patient issues independently and collaboratively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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