Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k) retirement savings plan
Paid Time Off
Paid parental leave
Life insurance
Job Description
Conviva Senior Primary Care is a dedicated healthcare provider focused on delivering proactive and preventive care tailored specifically to seniors. As part of CenterWell Senior Primary Care, which is affiliated with Humana Inc., Conviva specializes in a comprehensive value-based care model. This approach emphasizes providing the best possible care when it is needed most while ensuring affordability. Their services encompass wellness visits, physical exams, chronic condition management, screenings, minor injury treatments, and support that goes beyond physical health. They address the social, emotional, behavioral, and financial needs that impact the overall well-being of their patients. CenterWell, as the nation’s largest... Show More
Job Requirements
- one year or more of experience working in a healthcare setting preferred
- strong customer service background in retail, hospitality, or call centers considered
- must be bilingual in English and Spanish
- passion for improving patient experiences and care
- excellent customer service and phone etiquette
- ability to multitask effectively
- attention to detail
- highly organized
- knowledge of MS Office
Job Qualifications
- bilingual in English and Spanish
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office (Word, Excel, Outlook, Access)
- experience in healthcare setting preferred
- experience with value-based care model
- knowledge of medical terminology
- experience with EMR systems
Job Duties
- receive and correctly route incoming and outgoing telephone calls
- accommodate visitors promptly and courteously
- operate a switchboard or multi-line phone system
- maintain long distance call logs
- take and distribute accurate messages
- greet visitors and manage visitor logs
- respond to routine inquiries and provide organizational information
- book meeting rooms and manage mail and courier packages
- perform basic administrative, clerical, operational, customer support, and computational tasks
- work within defined parameters and established policies with close supervision
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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