Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
The hiring establishment is a respected nursing facility dedicated to providing compassionate and quality care to elderly and disabled residents. As a community-focused healthcare organization, the facility prides itself on fostering an environment of teamwork among employees and ensuring hospitality, comfort, and safety for its residents. The nursing facility continuously strives to maintain high standards of service and care, emphasizing respect for residents' rights, maintaining confidentiality, and promoting a welcoming atmosphere for visitors and staff alike. Its commitment to excellence extends beyond patient care to include exceptional customer service, administrative support, and a friendly, professional workplace culture.
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Job Requirements
- Organized and detailed in work performance
- good communication skills with excellent self-discipline and patience
- genuine caring for and interest in elderly and disabled people in a nursing facility
- comply with the residents' rights and facility policies and procedures
- perform work tasks within the physical demand requirements
- perform essential duties as outlined above
Job Qualifications
- High school diploma or equivalent
- experience in customer service or administrative support preferred
- basic knowledge of telephone systems and switchboard operations
- ability to communicate effectively both orally and in writing
- ability to maintain confidentiality and exercise discretion
- proficiency in using office equipment such as computers, copiers, and fax machines
- familiarity with healthcare facility procedures and protocols preferred
- strong interpersonal skills and a professional demeanor
Job Duties
- Manages the telephone and switchboard
- operate paging/telephone system as required
- answers calls timely and courteously
- directs calls promptly and accurately
- assists visitors upon arrival to the facility
- greets visitors courteously
- assists visitors by giving directions or contacting the person they have come to visit
- ensure all visitors/vendors sign in
- demonstrates customer service skills in every interaction via phone or in person
- smiles
- greets people effectively
- offers assistance
- maintains a neat and orderly work area
- demonstrates awareness of environment and focuses attention on the front entrance
- performs other clerical duties as assigned
- assists the administrator or others with special tasks or projects
- performs duties related to mail handling and filing as needed
- prepares informational packets, brochures, etc. that are maintained in the front area for visitors
- assists with administrative duties as directed including filing, posting accounts, data entry
- orders supplies as directed
- attends in-service education programs
- be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures
- maintain confidentiality of resident and facility records/information
- protect residents from neglect, mistreatment, and abuse
- protect the personal property of the residents of the facility
- others as directed by the supervisor or administrator
Job Qualifications
Experience
No experience required
Job Location
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