Receptionist

Simi Valley, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $18.00 - $24.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer in your local community

Job Description

First Street Dental Group and Orthodontics is a well-established dental practice dedicated to providing exceptional dental care and orthodontic services to patients in a professional, welcoming environment. The group prides itself on creating a positive patient experience through a commitment to quality care, patient education, and fostering long-term relationships within the community. Known for a team-oriented culture, the practice focuses on continuous development and support for its employees, aiming to enhance both patient and staff satisfaction. The company emphasizes its core values through the We Believe Behavioral Framework, which guides daily operations and interactions with patients and colleagues alike.
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Job Requirements

High school diploma or general education degree (GED)
Prior coursework or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter who sets realistic goals and meets commitments
Flexible and empathetic patient advocate
Data-driven and detail-oriented with strong organizational skills
Financial understanding of profit drivers and market competition
Active listener and influencer skilled in behavioral observation
Reliable and self-motivated independent worker and team player
Excellent interpersonal, oral, and written communication skills
Ability to maintain confidentiality with patient records
Able to thrive in a fast-paced environment

Job Qualifications

High school diploma or general education degree (GED)
Prior coursework or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter who sets realistic goals and meets commitments
Flexible and empathetic patient advocate
Data-driven and detail-oriented with strong organizational skills
Financial understanding of profit drivers and market competition
Active listener and influencer skilled in behavioral observation
Reliable and self-motivated independent worker and team player
Excellent interpersonal, oral, and written communication skills
Ability to maintain confidentiality with patient records
Able to thrive in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the Perfect Patient Experience (PPE) process by helping to get patients to come into the office and ensuring they are comfortable during their visit
Schedule appointments to ensure healthcare providers have smooth, productive days
Interact and communicate with patients and guests in the reception area during wait times
Answer telephones in a timely and efficient manner
Complete all tasks on the front office checklist daily
Post payments to patient accounts according to company policies
Serve as subject matter expert in practice management system for patient registration, e-check in, and account information accuracy
Efficiently check in patients, obtain necessary consents, and notify back office of patient arrivals with pertinent information
Confirm all patient appointments according to office policies at least two days in advance
Return and resolve patient messages received from the Contact Center promptly
Participate in daily morning huddles, monthly team meetings, and other required meetings
Understand business imperatives and how the role impacts key metrics
Demonstrate stewardship of the PDS Brand and support clinician patient education
Maintain professional appearance and demeanor in line with company policies
Ensure compliance with company policies and regulatory requirements
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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