Receptionist

Anaheim, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $24.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

paid volunteer time

Job Description

PDS Health is a reputable healthcare organization dedicated to providing exceptional dental care and enhancing the patient experience through its team of skilled and compassionate professionals. With a commitment to fostering a positive workplace culture built on values such as respect, integrity, and excellence, PDS Health prioritizes both patient satisfaction and employee development. This esteemed company operates within the healthcare and dental services industry, focusing on delivering comprehensive oral health care solutions in a welcoming and supportive environment. PDS Health recognizes the importance of maintaining high standards of operational practices and customer engagement to ensure each patient receives the best... Show More

Job Requirements

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Results oriented with a persistent and goal-oriented approach
Flexible and empathetic patient advocacy
Detail-oriented and organized with computer proficiency
Strong financial acumen and understanding of local market drivers
Effective communication and interpersonal skills
Ability to maintain confidentiality of patient records
Self-motivated and capable of working independently and within a team
Ability to manage time and prioritize tasks without compromising work quality
Professional appearance and demeanor consistent with company policies
Compliance with company, state, federal, and regulatory bodies

Job Qualifications

High school diploma or general education degree (GED)
Prior course work or on-the-job training in dentistry, insurance, or business preferred
Knowledge of office practices, technology applications, and patient insurances
Energetic self-starter with results-oriented mindset
Flexible, adaptive, empathetic, and ethical patient advocate
Detail-oriented, organized, and process-focused operator proficient in computer skills
Financially savvy with understanding of profit drivers and local market dynamics
Effective influencer with strong listening and observation skills
Self-motivated and reliable
Excellent interpersonal, oral, and written communication skills
Ability to handle patient records with extreme confidentiality
Capable of managing tasks and time effectively in a fast-paced environment

Job Duties

Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the Perfect Patient Experience (PPE) process by welcoming patients and ensuring their comfort during visits
Schedule appointments to ensure healthcare providers have smooth, productive days
Interact and communicate with patients and guests in the reception area
Answer telephones promptly and manage calls efficiently
Complete all daily front office checklist tasks
Post payments to patient accounts according to company policies
Serve as a subject matter expert in practice management systems for patient registration and e-check-in
Efficiently check patients in, obtain necessary consents, and notify back office promptly
Confirm patient appointments at least two days in advance
Return and resolve all patient messages from the Contact Center in a timely manner
Participate actively in daily morning huddles, monthly team meetings, and other required meetings
Understand business imperatives and their impact on office metrics
Demonstrate stewardship of the PDS Brand and make consistent decisions aligned with brand standards
Support clinicians in patient education regarding the Mouth-Body Connection
Maintain professional appearance and demeanor
Ensure compliance with company policies and regulatory requirements
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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