
Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Job Description
PacificSource is a prominent health insurance company dedicated to providing members with access to quality, affordable healthcare. With a commitment to equity, diversity, and inclusion, PacificSource fosters a supportive work environment where individual differences are valued and where the talents and strengths of each employee are fully utilized. The company stands out for its dedication to social justice and community enrichment, emphasizing open communication, teamwork, and continuous improvement to serve both its employees and members effectively. As a recognized equal opportunity employer, PacificSource ensures all qualified applicants receive fair consideration without discrimination based on race, religion, gender, veteran status, disability,... Show More
Job Requirements
- High school diploma or equivalent
- one year of multiline phone experience and/or reception duties preferred
- typing and 10-key proficiency required
- computer skills preferred
- ability to communicate clearly and effectively
- ability to handle multiple tasks simultaneously
- attention to detail
- ability to maintain confidentiality according to HIPAA regulations
- physical ability to sit, stand, stoop, bend, and perform repetitive motions such as typing
- ability to lift light files and business materials
- adherence to company policies and values
- commitment to teamwork and customer service
Job Qualifications
- High school diploma or equivalent
- one year of multiline phone experience and/or reception duties preferred
- typing and 10-key proficiency required
- computer skills preferred
- accountability
- collaboration
- communication (written/verbal)
- flexibility
- listening (active)
- organizational skills/planning and organization
- problem solving
- teamwork
- knowledge of customer service standards
- ability to maintain confidentiality and follow HIPAA regulations
Job Duties
- Answer incoming calls in a prompt, courteous manner
- assist callers by quickly determining the caller's needs and accurately directing calls to the appropriate personnel and/or department
- communicate efficiently and effectively in obtaining, giving and exchanging information
- greet and direct visitors
- assure guests are identified and registered before allowing access to secured sections of the building
- partner with building maintenance to ensure general office maintenance and cleanliness
- coordinate office vendors to keep office operating efficiently
- receive premium payments, prepare receipts, and secure premiums
- maintain the lobby as a professional first impression of PacificSource
- assist in developing and maintaining related policies and procedures
- complete all clerical duties such as address changes, documenting company survey results, preparing packets, and other general clerical duties as assigned
- maintain office supply inventory and order supplies as needed and/or requested
- attend to the safety of employees and guests to the extent that does not endanger self or others
- provide front line communication and relay information in urgent or emergency situations
Job Location
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