Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee assistance program
Professional development opportunities
supportive work environment
Job Description
The Pennant Group, Inc. is a prominent holding company that oversees a network of independent subsidiaries dedicated to providing exceptional healthcare services, including home health, hospice care, and senior living communities across the United States. Each subsidiary operates autonomously with its own management team and resources, ensuring a specialized and focused approach to meeting the needs of its communities. The Pennant Group is committed to enriching the lives of seniors and their families by fostering environments where compassionate care and professional excellence are paramount. At the heart of this commitment is a deep respect for resident dignity, privacy, and wellbeing,... Show More
Job Requirements
- Must be able to read, write, speak, and understand the English language
- Must not pose a direct threat to the health or safety of other individuals in the workplace
- Possess the ability to make independent decisions when circumstances warrant such action
- Possess the ability to deal tactfully with personnel, residents, visitors, and the general public based on whatever maturity level they are currently functioning
- Ability to be calm and level-headed in emergencies
- Well groomed, professional and possess ability to work harmoniously with other personnel
- Ability to seek out new methods and principles and be willing to incorporate them into existing resident care practices
- Follow written and oral instructions
- Must be capable of operating computer, copier, postage meter, fax machine, intercom and telephone system
- Must be capable and comfortable learning and using new computer operating systems, word processing, spreadsheets and e-mail
Job Qualifications
- High school diploma or equivalent
- Previous experience in a receptionist or administrative role preferred
- Knowledge of HIPAA regulations and resident rights
- Strong communication and interpersonal skills
- Ability to operate standard office equipment including computer, copier, fax machine, postage meter, intercom, and telephone system
- Basic computer skills including word processing, spreadsheets, and email
- Ability to work effectively with elderly, disabled, and emotionally upset individuals
- Strong organizational skills and attention to detail
- Ability to maintain professionalism and confidentiality at all times
Job Duties
- Ensures CAPLICO Core Values and Code of Conduct are adhered to at all times
- Ensures compliance with Resident Rights and HIPAA policies at all times
- Provides a welcoming environment for residents, staff, and all visitors to the community
- Maintains up-to-date knowledge of the community services provided
- Greets visitors courteously and directs them to the appropriate area or personnel and answers routine questions
- Operates paging/telephone system as required
- answers incoming calls, both internally and externally, in a warm, pleasant, and professional manner
- Takes detailed messages when appropriate and ensures that messages are relayed promptly to the intended person
- Ensures that the reception areas are clean, neat, and inviting
- Prepares outgoing community mail for pickup
- sorts and distributes incoming mail for distribution to departments
- Maintains current listing of residents and staff
- Reports equipment malfunctions as soon as possible to appropriate personnel
- Maintains a "maintenance required" book for repairs needed in the community
- Organizes the necessary information packets for job applicants and new staff
- Performs clerical functions associated with resident admission, discharges, and readmission as assigned
- Performs typing, copying, faxing for all departments as requested
- Attends designated staff meetings
- May perform other duties as assigned by the Supervisor
Job Location
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