Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Employee share program
Life insurance
Disability insurance
flexible spending accounts
Tuition Reimbursement
Health and Wellness Program
Employee assistance program
Job Description
Rogers Behavioral Health is a leading provider of specialized behavioral health services with a commitment to offering comprehensive treatment and support to individuals and families. Established with a mission to provide compassionate care and innovative behavioral health solutions, Rogers Behavioral Health has built a strong reputation for excellence in mental health services, ensuring patients receive holistic and personalized care. The organization operates multiple locations and offers a variety of specialized treatment programs designed to cater to the individual needs of patients, creating a supportive environment that fosters recovery and wellness.
As a receptionist at Rogers Behavioral Health, ... Show More
As a receptionist at Rogers Behavioral Health, ... Show More
Job Requirements
- High school diploma or GED
- Six months of clerical or business training or receptionist experience
- Ability to maintain confidentiality
- Strong communication skills
- Customer service orientation
- Flexibility to work specific evening and weekend shifts
- Willingness to work at multiple locations occasionally
- Ability to manage multiple tasks simultaneously
- Basic computer literacy
Job Qualifications
- High school diploma or GED
- Six months of clerical or business training or receptionist experience or equivalent
- Strong communication and interpersonal skills
- Ability to handle confidential information with discretion
- Proficiency in using phone systems and email communication
- Good organizational and multitasking abilities
- Ability to work collaboratively within a healthcare team
- Willingness to work occasional shifts at other locations
Job Duties
- Proactively welcome patients, families, staff, and guests in an open, receptive, kind and solution-oriented way
- Actively engage with visitors as they enter, wait, and leave the lobby or site
- Receive, screen, and direct calls appropriately while maintaining confidentiality of patient and staff information ensuring a smooth handoff
- Greet and manage visitor and patient arrivals ensuring customer-focused handoff
- Monitor the lobby for safety, wait times, and behavioral or clinical concerns, escalating concerns and requesting appropriate resources promptly
- Ensure coverage of the lobby during open hours
- Coordinate requests for information and services as appropriate
- Facilitate communication between departments and staff
- Make announcements using the overhead paging system and relay pros as directed
- Assist with the hospital's emergency code situations including emergency paging
- Provide miscellaneous services at the reception desk such as monitoring sign-out of hospital vehicles, selling meal tickets, balancing petty cash, securing patient valuables, logging parcels for shipping, maintaining the key log, and providing other directed services
- Train new and fill-in staff on role purpose, duties, and expectations
- Perform administrative duties as requested by leadership including scanning and ordering supplies
- Occasionally complete or support belongings checks and patient registration
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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