Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Staff discounts
Free admission
flexible schedule
Professional development opportunities
Job Description
The Huntington is a distinguished collections-based research and educational institution established in 1919, dedicated to the appreciation and promotion of the humanities, arts, and botanical sciences. Located at the convergence of rich academic pursuits and public engagement, The Huntington offers world-class library, art, and botanical collections that attract diverse audiences interested in deepening their knowledge and experience across multiple disciplines. The institution prides itself on fostering an inclusive and collaborative culture, seeking to integrate intellectual curiosity, stewardship, belonging, integrity, and teamwork into every facet of its operations.
As an organization committed to excellence, The Huntington emphasizes the importance of diverse... Show More
As an organization committed to excellence, The Huntington emphasizes the importance of diverse... Show More
Job Requirements
- High School diploma or GED
- Excellent verbal and written communication skills
- Energetic and positive attitude with exceptional interpersonal skills
- Experience with de-escalation methods
- Ability to manage multiple incoming calls with speed and efficiency
- Punctual and dependable
- Ability to work independently and make good judgment
- Available to work weekend and weekday shifts as needed or requested and holidays
- Troubleshoots concerns and reports appropriately
- Sensitivity to working with diverse audiences
Job Qualifications
- High School diploma or GED
- Excellent verbal and written communication skills
- Energetic and positive attitude with exceptional interpersonal skills
- Experience with de-escalation methods
- Ability to manage multiple incoming calls efficiently
- Punctual and dependable
- Ability to work independently and make sound judgments
- Sensitivity to working with diverse audiences
- Some college-level coursework preferred
- Knowledge of Microsoft Office
- Experience with donor database and ticketing software a plus
- Ability to adapt to changing situations
- Ability to lift, move, or pull up to 30 lbs
- Experience in non-profit, museum setting or ticket sales servicing preferred
Job Duties
- Operates multiple line telephone system, answering and directing calls to appropriate individuals or departments
- Provides accurate information to callers, working courteously and effectively with the public, staff, volunteers, vendors, and outside organizations
- Greets guests to the visitor services center and provides information to public, members, and staff guests
- May process reservations for guests entering the grounds and guide guests to different areas as needed
- Supports Membership and Visitor Services with email inquiries, voicemail, membership and ticket transactions and reservations, as well as dining inquiries
- Utilizes multiple software including Nextiva, Freshdesk, Ticketure, Raisers Edge, and MS Office Suite to research and answer inquiries
- Logs lost and found items, contacting owners when possible
- Issues locker keys for prohibited items, maintains locker cleanliness, and follows up on keys not returned
- Assists with wheelchair loan distribution, returns, and waitlist
- Maintains cleanliness, organization, and supply of reception window
- Services the comment box and forwards correspondence to Manager
- Assists with various administrative assignments, mailings, special events, and drives a golf cart as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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