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Reception Assistant- NW Campuses (Part-time) Staff Pool
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Professional Development
Job Description
Houston Community College (HCC) is a prominent educational institution serving the Greater Houston area, dedicated to delivering high-quality academic and workforce training opportunities to a diverse community. With 14 Centers of Excellence and numerous satellite centers, HCC prides itself on being one of the largest singly-accredited, open-admission community colleges in the United States. The college offers associate degrees, certificates, workforce training, and lifelong learning programs that empower students to succeed in an increasingly international and technological global society.
HCC’s commitment to excellence is not only reflected in its academic offerings but also in its dynamic and inclusive work environment... Show More
HCC’s commitment to excellence is not only reflected in its academic offerings but also in its dynamic and inclusive work environment... Show More
Job Requirements
- High school diploma or equivalent
- One year of related experience required
- Knowledge of telephone functions such as hold transfer conference calling
- Excellent communication skills
- Ability to listen and understand oral communication
- Customer service skills
- Neat personal appearance
Job Qualifications
- High school diploma or equivalent
- One year of related experience required two years preferred
- Prefer switchboard experience
- Excellent communication skills including phone skills
- Knowledge of schedule catalog events calendar and other college system events and activities
- Knowledge of all telephone functions such as hold transfer conference calling etc
- Ability to listen and to understand oral communication
- Customer service skills
- Neat personal appearance
Job Duties
- Answer and transfer telephone calls handling multiple lines
- Expedite phone calls by giving clear concise specific information
- Provide excellent customer service to all callers and visitors
- Provide current and correct information to visitors and callers
- Provide students with general information about registration financial aid testing counseling etc and refer students to appropriate person or department
- Greet visitors and direct them to appropriate personnel or department
- Maintain and update phone list for college offices and departments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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