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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.42 - $35.53
Work Schedule
Day Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
paid sick days
Team Member Travel Program
Job Description
Hilton Grand Vacations (HGV) is a renowned leader in the vacation ownership industry, widely recognized for its innovative approach, commitment to quality, and continuous growth over the years. With a dedication to exceptional guest experiences and fostering a positive work culture, HGV operates a network of premium resorts, call centers, and corporate offices. The company's strong reputation is reinforced by multiple accolades, including four out of five stars for work-life balance and family-friendly benefits, and recognition from Newsweek as one of "America's Greatest Workplaces for Parents & Families." HGV's success is driven by its dedicated team members who deliver memorable... Show More
Job Requirements
- High school diploma or equivalent
- minimum one year of prior experience in a hotel required
- luxury hotel experience preferred
- prior experience in a guest relations position preferred
- prior experience with property management systems preferred
- ability to effectively communicate in the English language with guests, co-workers and management
- excellent attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness
- ability to work with minimal supervision
- ability to accurately compute and manipulate mathematical calculations
- ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
- ability to effectively deal with internal and external customers, some requiring high levels of patience, tact, and diplomacy to defuse anger
- ability to work well under pressure of check-in/check-out and handle multiple tasks at once
Job Qualifications
- High school diploma or equivalent
- minimum one year of prior experience in a hotel required
- luxury hotel experience preferred
- prior experience in a guest relations position preferred
- prior experience with property management systems preferred
- Opera desirable
- ability to effectively communicate in the English language with guests, co-workers and management
- excellent attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness
- ability to work with minimal supervision
Job Duties
- Check-in and check-out hotel guests in a confident, professional, and friendly manner
- initiate call back after check-in to ensure guests are satisfied with accommodations as well as offer any assistance
- adhere to the principles of Signature Training including the Perfect Signature Call and the Call Back Program
- anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day
- provide gracious and efficient telephone service as it relates to general PBX services
- review arrivals noting special requests and blocking rooms as necessary for VIP/return guests and group arrivals
- complete all items listed on shift checklists
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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