Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career advancement opportunities
leadership development programs
Equal opportunity employer
employee recognition programs
Job Description
Evolution Parking & Guest Services is a leading provider of premium parking and guest services management, known for delivering exceptional customer experiences and fostering strong relationships with clients. With a commitment to excellence and a focus on luxury guest services, Evolution Parking operates at the intersection of hospitality and operational efficiency, ensuring that every guest encounter reflects the highest standards of professionalism and care. Their team-oriented culture emphasizes growth, leadership development, and accountability across all service touchpoints. The company's dedication to upholding Forbes guest service standards and maintaining safety and operational integrity has positioned it as a trusted partner in... Show More
Job Requirements
- Associates degree, high school diploma or GED required, or relevant working experience
- Experience in valet parking
- Valid US drivers license
- 2+ years in a management position
- Experience with HRIS platforms, such as ADP
- Experience with customer service
Job Qualifications
- Associates degree, high school diploma or GED required, or relevant working experience
- Experience in valet parking
- Valid US drivers license
- 2+ years in a management position
- Experience with HRIS platforms, such as ADP
- Experience with customer service
- Strong customer service and client relationship skills
- Excellent oral and written communication skills
- Strong technology proficiency
- Strong organizational skills with a proven track record of meticulous attention to detail and accuracy
- Ability to collaborate effectively and work as part of a team
- Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment
Job Duties
- Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a supervisor or manager
- Work with the supervisor frequently to stay close to the operation
- Work at the busiest times including evenings, weekends, holidays while properly leading the team
- Track hotel parking validations for reimbursement and integrity purposes
- Understand and drive business metrics and performance measurements to ensure effectiveness, high performance, and compliance
- Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover
- Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client
- Understand the client’s service standards, motto, values, and hotel lingo while incorporating Evolution’s core values
- Develop cohesive working relationships with the client’s employees
- Understand what objectives are important to the client and ensure the entire team is focused on exceeding expectations
- Treat clients, team members and third-party vendors with courtesy, respect, and dignity
- Practice preventative safety procedures daily as set forth by Evolution and the client
- Report all claims, accidents, and incidents to HR and the area/regional VP immediately, while handling appropriately, with urgency, care, and concern
- Meet the required quality assurance shop thresholds for completion and scores as outlined in the QA performance policy and audit
- Manage uniform and ticket inventory
- Work with the area/regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels
- Adhere to Evolution’s employment and payroll policies and procedures to limit exposure to employment claims and litigation
- Review and submit completed and accurate payroll to corporate on a bi-weekly basis and not to exceed 50 percent of weekly revenue
- Work with the talent acquisition team to recruit new talent that can be future leaders at Evolution
- Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp
- Recognize exceptional performance and provide opportunities for top performers to learn and grow
- Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental programs
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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