Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Uniform allowance
Job Description
This opportunity is with a reputable aviation ground services company that specializes in providing comprehensive support for inbound and outbound aircraft operations. The company operates within the airline and airport ground handling sector, ensuring seamless and compliant handling of aircraft, baggage, mail, and freight as well as aircraft servicing activities across various locations. Known for upholding strict safety standards and customer service excellence, the company cultivates a dynamic work environment where employees are integral to efficient airport operations and positive passenger experiences.
The role of Ground Support Agent is critical within this company as it directly impacts the ti... Show More
The role of Ground Support Agent is critical within this company as it directly impacts the ti... Show More
Job Requirements
- Must be at least 18 years old
- Valid driver’s license with a clean driving record
- Reliable telephone and transportation
- Ability to perform repeated heavy lifting up to 70 pounds
- Capacity to sit, stand, lift, and bend throughout shift
- Willingness to work in extreme weather conditions
- Must pass pre-employment and random drug tests
- Must pass criminal background check
- Ability to understand and follow instructions in English
- U.S. citizenship or valid immigration authorization
- Ability to cope with non-routine situations such as flight delays and passenger accommodations
- Must treat all information as confidential
- Strong communication skills and tactfulness
- Must wear proper uniform and PPE as directed
- Adherence to company policies and safety procedures
Job Qualifications
- High school diploma or equivalent
- Preferred experience in customer service
- Computer proficiency preferred
- Ability to read, write, and communicate effectively in English
- Ability to operate motorized equipment and handle physical labor
- Familiarity with FAA, airline, company, and airport regulations
- Experience in a safety-oriented work environment preferred
Job Duties
- Handling and care of passenger baggage
- Loading, unloading, and transportation of baggage within airport premises
- Managing U.S. mail, freight, and express parcels with care and efficiency
- Operating aircraft servicing equipment including electrical power, engine start, lavatories, water service, and deicing where applicable
- Guiding aircraft safely to and from parking, taxiways, and gates using visual, verbal, and electronic signals
- Pushing or towing aircraft to designated locations on the airport
- Assisting disabled passengers in boarding and deplaning
- Thorough cleaning of aircraft interiors according to company and client specifications
- Pulling and completing computer work assignments and accurately submitting reports in a timely manner
- Maintaining adherence to FAA, airline, company, and airport regulations
- Communicating effectively to keep supervisors informed of operational needs and problems
- Upholding safety protocols including proper equipment use, injury reporting, and PPE requirements
- Wearing appropriate uniforms and identification as per company standards
- Performing additional duties as assigned
- Attending meetings and safety training sessions as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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