Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Uniform allowance
Training and Development
Job Description
Our client is a reputable ground handling services provider committed to offering efficient and reliable support for inbound and outbound aircraft at busy airport locations. Specializing in comprehensive ground support operations, this establishment ensures the safe and timely handling of baggage, mail, freight, and aircraft servicing. With a longstanding dedication to customer satisfaction and operational excellence, the company prides itself on recruiting motivated and skilled individuals to maintain high standards of service and safety across all aspects of ground operations.
This employment opportunity is for the position of Ground Support Agent. The role is full-time and entails varied responsibilitie... Show More
This employment opportunity is for the position of Ground Support Agent. The role is full-time and entails varied responsibilitie... Show More
Job Requirements
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- Must have valid driver’s license
- Must be able to do repeated heavy lifting up to 70 lbs for extended periods regularly
- Must be able to sit, stand, lift, and/or bend throughout the shift
- Must be willing and able to work in a variety of climatic conditions including extreme heat and cold, high winds, rain, ice and snow
- Must pass pre-employment and random drug tests
- Must pass a criminal background check
- Must be willing and able to cope with non-routine situations including early/late flights, weather and mechanical delays, and passenger assistance
- Must be a citizen of the United States or have INS authorization
- Must have a clear driving record
- Must treat all information as confidential
- Must be attired in proper uniform and protective gear with visible identification
Job Qualifications
- High school diploma or equivalent
- Computer experience preferred
- Previous customer service experience preferred
- Ability to read, write, understand and carry out instructions in English
- Ability to verbally communicate in English
- Familiarity with FAA, airline, company, and airport regulations
- Strong interpersonal skills to deal tactfully with various levels of clients, employees and the public
- Ability to follow safety procedures and protocols
Job Duties
- Handling and care of passenger baggage
- Loading, unloading, transportation to and from various locations of the airport
- Handling and care of U.S. Mail, freight, express parcels
- Loading, unloading, transportation to and from various locations of the airport
- Accomplishing all ground handling in accordance with customer and company specifications
- Prioritizing safety of personnel, passengers, equipment and aircraft at all times
- Operating aircraft servicing equipment for electrical, engine start, lavatories and water service, and deicing
- Providing safe guidance of aircraft to and from parked areas using visual, hand, verbal and electronic communication
- Pushing or towing aircraft to and from designated locations
- Assisting disabled passengers in and out of the aircraft
- Thorough cleaning of aircraft interiors according to company and client procedures
- Pulling computer work assignments and provisioning aircraft as directed
- Completing accurate and timely reporting
- Familiarity with FAA, airline, company, and airport regulations
- Maintaining cleanliness of work area and reporting maintenance needs
- Projecting a positive image and responding courteously to clients, staff and public
- Attending meetings and in-services
- Utilizing appropriate communication channels and maintaining records
- Wearing proper uniform and protective gear
- Adhering to company policies and participating in achievement of company objectives
- Using company and client equipment, supplies and resources responsibly
- Complying with all safety requirements including training, reporting unsafe conditions, wearing PPE, and attending safety training
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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