Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.49 - $25.24
Benefits
City-subsidized medical insurance
City-subsidized dental insurance
City-paid basic life insurance
long-term disability insurance
voluntary vision insurance
Paid holidays
Paid vacation
Paid sick leave
Paid parental leave
Robust pension plan with TMRS
deferred compensation plan
longevity pay
On-site wellness facilities
Employee assistance program
Job Description
About the City of Sugar Land: The City of Sugar Land is a vibrant and innovative full-service municipality located approximately 20 miles southwest of downtown Houston, Texas. With a population of over 111,000 residents, Sugar Land prides itself on providing the highest quality of affordable services to meet the needs of its diverse community. The city fosters a trailblazing culture that emphasizes employee well-being, citizen satisfaction, and exceptional services. It is known for embracing innovation, inclusion, and data-driven decision making to create a thriving, forward-thinking environment. The organization values a healthy work-life balance, personal development, and a supportive atmosphere that... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work full-time with flexible shifts including weekends and holidays
- Must be able to stand, walk, and lift heavy objects for extended periods
- Strong communication skills
- Ability to follow safety protocols strictly
- Customer service orientation
- Ability to operate two-way radios and follow aviation terminology
- Ability to work in outdoor conditions
- Valid driver's license required
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or airport operations preferred
- Ability to communicate effectively and clearly with diverse groups
- Strong organizational and multitasking skills
- Knowledge of safety procedures related to aircraft ground operations is a plus
- Ability to work in a fast-paced environment
- Good physical stamina and the ability to lift and move luggage and equipment
- Team-oriented mindset with a commitment to excellent customer service
- Flexibility to work varied shifts including weekends and holidays
Job Duties
- Marshal arriving and departing aircraft safely on the ramp and properly place and remove chocks to ensure safe ground operations
- Greet flight crews and passengers upon arrival and departure and ensure the FBO Standard of Service is followed
- Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
- Provide concierge-style customer services
- special requests made by customers needing assistance
- Assist passengers with luggage and valet vehicles as needed
- Have rental cars, valets, limos staged on the ramp to meet aircraft
- Assist with catering, coffee, ice and papers on aircraft
- Distribute and manage correct paperwork of rental cars for customers when outside of rental car hours
- Communicate effectively over the two-way radio using aviation terminology
- Communicate with Line Crew and ASR’s for accurate, optimal service
- Handle the cleaning of dishes and dry cleaning to be delivered/picked up from dry cleaners when coming off an aircraft
- Ramp security: grant gate access to customers that require ramp access and escort to their aircraft
- Resolve customer questions and/or complaints
- Assist with trade shows and special events as required
- Perform any other duties and responsibilities as directed by the Line Supervisors, Customer Experience Manager or Airport Management
- During emergency situations extra cleaning and sanitizing could be assigned daily to provide the best service possible
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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