Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.49 - $25.24
Benefits
City-subsidized medical insurance
City-subsidized dental insurance
City-paid basic life insurance
long-term disability insurance
voluntary vision insurance
Paid holidays
Paid vacation
Paid sick leave
Paid parental leave
Robust pension plan with TMRS
deferred compensation plan
longevity pay
On-site wellness facilities
Employee assistance program
Job Description
About the City of Sugar Land: The City of Sugar Land is a vibrant and innovative full-service municipality located approximately 20 miles southwest of downtown Houston, Texas. With a population of over 111,000 residents, Sugar Land prides itself on providing the highest quality of affordable services to meet the needs of its diverse community. The city fosters a trailblazing culture that emphasizes employee well-being, citizen satisfaction, and exceptional services. It is known for embracing innovation, inclusion, and data-driven decision making to create a thriving, forward-thinking environment. The organization values a healthy work-life balance, personal development, and a supportive atmosphere that... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work full-time with flexible shifts including weekends and holidays
- Must be able to stand, walk, and lift heavy objects for extended periods
- Strong communication skills
- Ability to follow safety protocols strictly
- Customer service orientation
- Ability to operate two-way radios and follow aviation terminology
- Ability to work in outdoor conditions
- Valid driver's license required
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or airport operations preferred
- Ability to communicate effectively and clearly with diverse groups
- Strong organizational and multitasking skills
- Knowledge of safety procedures related to aircraft ground operations is a plus
- Ability to work in a fast-paced environment
- Good physical stamina and the ability to lift and move luggage and equipment
- Team-oriented mindset with a commitment to excellent customer service
- Flexibility to work varied shifts including weekends and holidays
Job Duties
- Marshal arriving and departing aircraft safely on the ramp and properly place and remove chocks to ensure safe ground operations
- Greet flight crews and passengers upon arrival and departure and ensure the FBO Standard of Service is followed
- Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
- Provide concierge-style customer services
- special requests made by customers needing assistance
- Assist passengers with luggage and valet vehicles as needed
- Have rental cars, valets, limos staged on the ramp to meet aircraft
- Assist with catering, coffee, ice and papers on aircraft
- Distribute and manage correct paperwork of rental cars for customers when outside of rental car hours
- Communicate effectively over the two-way radio using aviation terminology
- Communicate with Line Crew and ASR’s for accurate, optimal service
- Handle the cleaning of dishes and dry cleaning to be delivered/picked up from dry cleaners when coming off an aircraft
- Ramp security: grant gate access to customers that require ramp access and escort to their aircraft
- Resolve customer questions and/or complaints
- Assist with trade shows and special events as required
- Perform any other duties and responsibilities as directed by the Line Supervisors, Customer Experience Manager or Airport Management
- During emergency situations extra cleaning and sanitizing could be assigned daily to provide the best service possible
Job Qualifications
Experience
No experience required
Job Location
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