Job Overview
Employment Type
Temporary
Hourly
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Uniform allowance
Employee assistance program
Professional Development
Job Description
This job opportunity is with a security and passenger services company operating within the airport environment, focusing on maintaining and monitoring airline passenger lines to ensure smooth and efficient flow according to flight departures. The company specializes in providing professional security and customer support services in a highly regulated airport setting. They are committed to upholding the highest standards of safety, security, and customer care while complying with federal and local regulations such as the Americans with Disabilities Act (ADA) and the Los Angeles World Airports (LAWA) regulations.
The role of the Line Control Associate (LCA) is critical in manag... Show More
The role of the Line Control Associate (LCA) is critical in manag... Show More
Job Requirements
- Must be 18 years of age or older
- Must have reliable telephone and transportation
- May be required to have HS diploma or GED if city ordinance mandates
- Must be able to walk constantly throughout the shift
- Must be able to sit, stand, lift, bend, and climb stairs
- Must be able to lift, carry, and/or hold up to 70 lbs
- Must pass pre-employment drug screen
- Must pass pre-employment criminal background check
- Must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service
- Must meet requirements to obtain a security sensitive identification badge
- May be required to work weekends, overnight shifts, and holidays
- Must be able to read, write, understand, and carry out instructions in English
Job Qualifications
- Previous experience in security, military, public contract preferred
- Must be 18 years of age or older
- Previous customer service experience is required
- Ability to communicate effectively with passengers, TSA, airline, and airport personnel
- Ability to operate computer systems where applicable
- Must be able to pass pre-employment drug screen and criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be able to read, write, understand, and carry out instructions in English
- Must be familiar with governmental, client, and company regulations
- Ability to work weekends, overnight shifts, and holidays
- Must have tact to deal with employees and client representatives
- Strong observational and reporting skills
Job Duties
- Maintain and monitor airline passenger lines purging them based on flight departures
- Pull airline arrival sheets and triage the lines based on flight departures
- Monitor the flight screens for last minute changes
- Clearly communicate with passengers, TSA, airline, and airport authorities
- Monitor the premium passengers abide by ADA laws and LAWA regulations
- Assist passengers to ensure they make their respective flights
- Monitor and challenge all employees/clients in the designated area
- Ensure all persons/property entering and leaving the premises are properly authorized
- Respond timely within flight departure status working with TSA
- Immediately report discrepancies, violations, incidents, and concerns to supervisor/manager or airport police
- Maintain alert observation of high traffic areas
- Pass random FAA/TSA/airport police tests
- Never leave work area without relief
- Answer telephones and radios professionally
- Operate computer systems where applicable
- Complete reports in detail and timely manner
- Maintain cleanliness of immediate work area and report maintenance needs
- Project a professional image and respond courteously to inquiries
- Attend meetings and in-service training
- Utilize appropriate communication channels and maintain records
- Wear proper uniform or business attire
- Keep identification badges visible
- Adhere to company policies and procedures
- Use company and client equipment conscientiously
- Perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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