Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
incentive pay
Professional Development
Job Description
Gategroup is a leading global provider of airline catering and onboard services, renowned for its commitment to delivering quality and excellence in the aviation catering sector. With a presence spanning multiple countries and regions, including Latin America, gategroup focuses on enhancing passenger experiences through innovative culinary offerings and exceptional customer service. The company thrives on its core values of excellence, integrity, passion, and accountability, fostering a collaborative and inclusive work environment where employees are encouraged to grow and succeed. Operating at the intersection of food service and airline industry standards, gategroup maintains high standards of safety, quality control, and customer... Show More
Job Requirements
- Bachelor's degree in related discipline
- Minimum 5 years experience in related industries
- Project management experience
- Customer service experience
- Ability to lead diverse teams in multiple locations
- Intermediate to advanced skills with Microsoft Office tools
- Knowledge of quality auditing and inspection methods
- Strong organizational and multitasking abilities
- Advanced interpersonal and communication skills
- Self-motivated and independent work ethic
- Ability to travel domestically and internationally 10-25%
- Ability to lift, push, pull, and move items over 25 pounds
- Ability to work extended hours including nights and weekends
- Ability to stand, bend, and move intermittently during long shifts
- Ability to obtain airport access credentials
Job Qualifications
- Bachelor's degree in related discipline
- Knowledge of HACCP, quality management, and Six Sigma
- Minimum 5 years experience in airline, food processing, manufacturing, distribution operations or related industries
- Previous project management experience
- Customer service experience
- ServSafe certification preferred
- Strong leadership skills managing diverse teams
- Intermediate to advanced Microsoft Office skills including Excel, Word, and PowerPoint
- Strong customer service skills
- Knowledge of quality auditing and inspection methods
- Detail-oriented
- Strong organizational and project management skills
- Advanced interpersonal and communication skills
- Self-motivated and able to work independently
- Excellent analytical skills
- Multilingual skills are a plus
Job Duties
- Oversees daily management of the representative, operations, and quality compliance team for hub and non-hub locations
- Manages quality initiatives including SLA governance, audit readiness, corrective-action follow-up, defect prevention, and training coordination
- Manages regional business development tracker and coordinates scoping, feasibility, timelines, and post-launch stabilization
- Monitors customer metrics such as safety, quality, flight attendant comments, and delays
- leads weekly issue-closure cadences and consolidates performance insights
- Coordinates customer-specific training and quality playbooks ensuring audit readiness and consistency
- Validates and tracks financial incentives and remedies linked to SLA programs with finance and operational units
- Facilitates cross-unit problem-solving sessions and shares best practices regionally
- Oversees training and education of representatives in quality and customer requirements
- Implements customer-specific quality programs and leads quality improvement projects
- Audits effectiveness of quality programs and manages compliance to prevent defects
- Compiles and maintains key customer performance metrics
- Acts as liaison between operational units, corporate commercial team, and customers
- Ensures compliance with audits including food safety, health, sanitation, and regulatory requirements
- Leads development and implementation of customer-specific training programs
- Completes all required company training
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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