Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,100.00 - $74,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Annual incentive plan
Job Description
United Ground Express (UGE) is a leading regional airline partner known for its commitment to safety, operational excellence, and outstanding customer service. Operating as a key component of the air travel ecosystem, UGE is dedicated to providing reliable, timely, and efficient ground and flight services that enhance the travel experience for countless passengers every day. As a regional airline service provider, UGE strives to maintain the highest standards in operational safety, employee satisfaction, and customer engagement, ensuring a seamless and pleasant journey for all airline passengers.
The role of General Manager at United Ground Express is pivotal to delivering a... Show More
The role of General Manager at United Ground Express is pivotal to delivering a... Show More
Job Requirements
- Ability to manage airport operations independently
- Ability to work in a dynamic, fast paced operational environment
- Ability to pass all pre-screening clearances applicable to position qualifications
- Must possess and maintain a valid US state driver's license (Suspended, expired, revoked, or denied licenses are not valid)
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
- Ability to communicate and interact with others in the English language, both oral and written
- Ability to operate a computer to enter and retrieve data
- Ability to utilize radio equipment for communications
- Ability to lift 70lbs on a consistent basis
- Requires ability to sit, stand and walk for extended periods of time
Job Qualifications
- College degree or equivalent work experience required
- Previous supervisory experience required
- Previous service or operational experience required
- Strong leadership skills, with the ability to motivate and coach others
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Analytical thinking, goal-directed leadership, and service-oriented performance
Job Duties
- Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
- Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
- Sets a positive example for the station team to ensure excellent customer service
- Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
- Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrates a calm demeanor during periods of high volume or irregular operations
- Provides coaching and direction to the station team to achieve operational goals
- Manages the operations budget, staffing forecasts and resource requirements
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
- Responsible for compliance with Station controls and Internal Audit standards
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
- Manage vendor service contracts as required
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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