Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Annual incentive plan
Job Description
United Ground Express (UGE) is a leading company specializing in airport ground services, dedicated to providing a smooth, efficient, and welcoming travel experience for customers across numerous locations. As part of the United Airlines family, UGE plays an essential role in supporting airport operations, offering employment opportunities with comprehensive benefits and a commitment to diversity and inclusion. UGE is known for fostering a positive work environment that emphasizes safety, customer service, and operational excellence to meet the dynamic demands of the aviation industry.
The General Manager position at UGE is a pivotal leadership role responsible for overseeing the day-to-day operat... Show More
The General Manager position at UGE is a pivotal leadership role responsible for overseeing the day-to-day operat... Show More
Job Requirements
- Must possess and maintain a valid US state driver's license
- Ability to work in a dynamic, fast paced operational environment
- Must be flexible to work all shifts and, when necessary, available 7 days a week, 24 hours a day, including holidays and weekends
- Ability to communicate and interact with others in the English language, both oral and written
- Ability to operate a computer to enter and retrieve data
- Ability to utilize radio equipment for communications
- Ability to lift 70lbs on a consistent basis
- Requires ability to sit, stand and walk for extended periods of time
- Ability to pass all pre-screening clearances applicable to position qualifications
Job Qualifications
- College degree or equivalent work experience
- Previous supervisory experience required
- Previous service or operational experience required
- Strong communication and interpersonal skills
- Analytical thinking and goal-directed leadership
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Ability to manage airport operations independently
- Strong leadership skills with the ability to motivate and coach others
Job Duties
- Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
- Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
- Sets a positive example for the station team to ensure excellent customer service
- Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
- Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrates a calm demeanor during periods of high volume or irregular operations
- Provides coaching and direction to the station team to achieve operational goals
- Manages the operations budget, staffing forecasts and resource requirements
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
- Responsible for compliance with Station controls and Internal Audit standards
- Maintain strong working relationships with OAL, airport authorities, vendors, governmental authorities (FAA, TSA, CBP), internal divisions
- Manage vendor service contracts as required
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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