Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Choice Hotels International, Inc (NYSE: CHH) is a globally recognized lodging franchisor, ranking among the largest in the world. With a diverse and expansive portfolio encompassing over 7,400 hotels and more than 625,000 rooms across 45 countries and territories, Choice Hotels offers a comprehensive range of accommodations from upscale to midscale, extended stay, and economy segments. The company’s 22 distinct brands cater to varied traveler demographics and preferences, ensuring a tailored lodging experience for every guest. As a leader in midscale and extended stay markets and a challenger in the upscale segment, Choice Hotels consistently drives value for franchise owners... Show More
Job Requirements
- minimum of one year hospitality experience in housekeeping
- ability to follow instructions and communicate effectively
- ability to work independently or as part of a team
- strong attention to detail
- commitment to exceptional guest service
- willing to work flexible schedule including weekends and holidays
- adherence to hotel policies and procedures
- physical ability to stand, sit, and walk for extended periods
- ability to lift, carry, or exert force up to 75 lbs
- manual dexterity to operate common office equipment
- must be available to work varying shifts as business dictates
- must consent to background check and pre-employment drug test
- legal authorization to work in the United States
Job Qualifications
- minimum of one year hospitality experience in housekeeping
- follows instructions and communicates effectively
- works well independently or as part of a team
- strong attention to detail
- commitment to exceptional guest service
- willing to work a flexible schedule including weekends and holidays
- adheres to policies and procedures of the hotel
Job Duties
- create guest satisfaction and exceed expectations by providing the service brand standards and genuine hospitality
- maintain high standards of cleanliness and presentation in all front of the house and back-of-house areas
- maintain hotel elevator landings by vacuuming, cleaning of all surfaces including glass and furniture, dusting, removal of trash/recycling
- maintain the cleanliness of service landings and linen closets including the removal of trash and recycling throughout the day
- collect and transport dirty glassware to stewarding for washing and return clean glassware back to service landings
- notify supervisor promptly of any special guestroom/suite issues including reporting maintenance needs
- maintain the cleanliness for the hotel public areas to include back of the house
- maintain the cleanliness of the lobby, bathroom, elevators
- maintain the cleanliness of the lobby floor with scrubbing machine if warranted
- maintain the cleanliness of the front entrance doors
- vacuum all carpet areas in lobby and public areas including back of the house
- clean public seating areas and furniture, pictures
- clean and sanitize guest areas and equipment
- collect all trash behind front desk and lobby
- wipe down and clean all trash cans in public areas
- wipe down all baseboards in public areas
- wipe down all door handles and sanitize
- clean the lobby bathrooms including sinks, toilets, floor dusting, replenish paper goods and refill soap dispensers
- sanitize guest and parking elevators including buttons inside/out, vacuum carpets
- vacuum and mop carpet on each floor of parking landings
- maintain frequency cleanliness in all public areas
- refill sanitizing stations for all public areas
- sanitize and clean employee bathrooms, replenish paper goods, refill soap dispensers, mop floors
- wipe down employee elevator inside/out, sanitize, mop floor and clean elevator tracks
- wipe and sanitize all fitness center equipment, public bathrooms, lockers, sinks, toilets, urinals, floors, replenish supplies, remove trash, refill soap dispensers, refill wipes
- remove all dirty towels and replace with clean fitness towels
- revisit fitness center every 20 minutes
- walk through all guest floors and remove dirty linens or trash
- wipe down landing tables and windows
- collect all trash from service elevators
- mop all floors in housekeeping closets and landing area
- ensure all hallway doors close and housekeeping closet doors lock/chute door lock
- sanitize all door handles
- deliver guest needs
- use cleaning products and supplies properly and follow protocols
- report any security safety related issues to manager/supervisor
- follow all safety regulations when handling cleaning supplies or bodily fluids
- work as a team member to maintain pleasant work environment
- maintain positive inter-departmental relationship through the hotel and with outside vendors
- follow all hotel policies and procedures
- create 100 percent guest satisfaction by providing the Radisson experience through performance that demonstrates genuine hospitality and exceeding guest expectations
- give personal attention, take responsibility, and use teamwork when providing guest service
- listen, apologize with empathy, find a solution, and follow through when resolving guest problems
- provide Yes I Can genuine hospitality and teamwork on an ongoing basis
- assume responsibility to notice when the guest is not satisfied and use best judgment as to appropriate action
- perform other duties required to provide the service brand behavior and genuine hospitality
- perform other duties as required by management to provide 100 percent guest satisfaction and genuine hospitality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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