Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
Job Description
Highgate Hotels is a distinguished real estate investment and hospitality management company that boasts a portfolio exceeding $15 billion in assets. With over 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate stands as a leader in the hospitality industry, leveraging a rich heritage of over 30 years of innovation and excellence. This company is well-regarded for its expertise spanning the entire lifecycle of hotel property management—from the initial planning and development phases to recapitalization and eventual disposition. Highgate is recognized for its diverse offerings which include bespoke lifestyle hotel brands, established legacy brands, as well as... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel or related field preferred
- Ability to work long and flexible hours
- Physical ability to lift up to 50 pounds and stand for entire shift
- Excellent communication skills both verbal and written
- Effective problem-solving skills
- Ability to multitask and prioritize
- Adherence to company standards and procedures
- Willingness to attend all required trainings and meetings
- Maintain high standards of personal hygiene and wear proper uniform and PPE
- Ability to maintain confidentiality
- Ability to work collaboratively in a team environment
- Demonstrate initiative and a service-oriented attitude
Job Qualifications
- High school diploma or equivalent
- Experience in hospitality or related field preferred
- Previous housekeeping experience highly preferred
- Flexible availability including ability to work long hours
- Ability to exert up to 50 pounds of force occasionally and stand for entire shift
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns
- Strong multitasking and prioritization skills
- Attentive, friendly, courteous, and service-oriented demeanor
- Attendance at hotel required meetings and trainings
- High standards of personal appearance and grooming including proper uniform and PPE compliance
- Adherence to hotel standards and regulations
- Problem-solving skills and proactive approach
- Ability to apply complex information to meet objectives
- Capability to cross-train in other hotel-related areas
- Ability to maintain confidentiality
- Initiative in anticipating guest and operational needs
- Warm and friendly demeanor at all times
Job Duties
- Maintain high standards of cleanliness in all assigned public areas including lobbies, business center, fitness center, restaurants, restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, and driveways
- Complete special cleaning assignments and assist with room attendant and house attendant duties as needed
- Be attentive, friendly, helpful and courteous to guests, managers, and fellow employees
- Use proper two-way radio etiquette for employee communication
- Practice safe work habits to ensure safety of guests, employees and self
- Handle lost and found items according to hotel standards
- Report maintenance issues to housekeeping supervisor or manager
- Deliver clean linen and pick up dirty linen or trash as needed
- Vacuum guest corridors regularly
- Keep hallways, public areas, and closets neat and organized
- Maintain cleanliness and sanitation in public restrooms
- Adhere to schedule for project cleaning of public areas
- Keep stairwells to hotel standards and ash urns clean and filled with sand
- Ensure overall guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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