Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company overseeing a diverse portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With assets exceeding $15 billion under management, Highgate has established itself as an innovative leader within the hospitality sector over the last 30 years. The company excels by providing expert guidance through all phases of the property cycle—from initial planning and development through recapitalization or eventual disposition of properties. This expertise is supported by a team of seasoned hospitality executives and corporate offices scattered worldwide, making Highgate a trusted and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Previous housekeeping experience highly preferred
- Flexible and able to work long hours
- Medium work exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently
- Ability to stand for entire shift
- Effective verbal and written communication skills
- Attentive, friendly, courteous and service-oriented manner
- Ability to multitask and prioritize departmental functions
- Attend all hotel required meetings and trainings
- Maintain regular attendance according to hotel scheduling needs
- Maintain high standards of personal appearance and grooming including wearing the proper uniform, PPE and nametag
- Comply with hotel standards and regulations
- Problem-solving skills
- Ability to understand and apply complex information
- Ability to cross-train in other hotel related areas
- Maintain confidentiality of information
- Show initiative by anticipating guest or operational needs
Job Qualifications
- High school diploma or equivalent
- Experience in a hotel or related field preferred
- Previous housekeeping experience highly preferred
- Flexible and able to work long hours
- Ability to stand for entire shift
- Effective verbal and written communication skills
- Attentive, friendly, courteous and service-oriented manner
- Ability to multitask and prioritize departmental functions
- Attend all hotel required meetings and trainings
- Maintain regular attendance according to hotel scheduling needs
- Maintain high standards of personal appearance and grooming including wearing proper uniform, PPE, and nametag
- Comply with hotel standards and regulations
- Problem-solving skills
- Ability to understand and apply complex information
- Ability to cross-train in other hotel related areas
- Maintain confidentiality of information
- Show initiative by anticipating guest or operational needs
- Maintain a warm and friendly demeanor at all times
Job Duties
- Maintain Highgate Hotel standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces
- Complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary
- Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Use proper two-way radio etiquette when communicating with other employees
- Practice safe work habits to ensure safety to guests, fellow employees and self
- Handle items for Lost and Found according to hotel standards
- Turn in all keys and assignment sheets to the Housekeeping Office at the end of the shift
- Report maintenance issues to Housekeeping Supervisor or Manager
- Assist with guestroom cleaning procedures as needed
- Deliver clean linen to assigned sections if necessary
- Pick up Room Attendant's dirty linen or trash as needed
- Collect all trash from service landings and dispose in outside dumpsters
- Vacuum guest corridors
- Keep hallways, public areas and closets neat and organized
- Maintain cleanliness and sanitation in public restrooms
- Adhere to schedule for project cleaning of public areas
- Maintain stairwells to hotel standards
- Keep ash urns clean and filled with sand
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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