Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Vision Insurance
Job Description
DoubleTree by Hilton Hotel Santa Ana-Orange County Airport is a distinguished hotel property dedicated to delivering exceptional guest experiences through a proactive and attentive team. Situated near the bustling Orange County Airport, this hotel serves a diverse clientele including business travelers, tourists, and families seeking comfort and convenience. As a member of the Pacific Hospitality Group, the hotel benefits from a family-focused ownership that prioritizes long-term sustainable growth and enriching experiences for guests and team members alike. The Pacific Hospitality Group, known for its commitment to integrity, compliance, value creation, and principled entrepreneurship, fosters a company culture centered on customer... Show More
Job Requirements
- No formal education required
- Prior housekeeping experience in a hotel environment preferred
- Requires ability to serve needs of guests through verbal interactions
- Contacts sometimes contain confidential/sensitive information so requires ability to use discretion
- Must demonstrate positive attitude and professional demeanor
- Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
- Requires ability to perform basic math skills such as addition, subtraction, multiplication and division
- Ability to read and comprehend simple instructions, short correspondence and memos
- Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel
- Work schedules will include working on holidays, weekends and alternate shifts
- Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures
- Must maintain a clean and appearance and professional demeanor
Job Qualifications
- No formal education required
- Prior housekeeping experience in a hotel environment preferred
- Requires ability to serve needs of guests through verbal interactions
- Contacts sometimes contain confidential/sensitive information so requires ability to use discretion
- Must demonstrate positive attitude and professional demeanor
- Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction
- Requires ability to perform basic math skills such as addition, subtraction, multiplication and division
- Ability to read and comprehend simple instructions, short correspondence and memos
- Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures
- Must maintain a clean and appearance and professional demeanor
Job Duties
- Sweeps, mops and vacuums floors in assigned areas according to department procedures
- Dusts all furniture, pictures and shelves
- Polishes wood, marble and other materials in public view
- Cleans glass windows, doors and partitions
- Empties trash receptacles and replaces trash bags
- Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents
- Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas
- Resolves guest complaints within scope of authority, otherwise refers the matter to management
- Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job
- May assist with other housekeeping duties as needed
- Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it
- Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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