Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $17.25
Work Schedule
Standard Hours
Benefits
Resort privileges
Friends and family resort rate
50% off services
30% off retail
Birthday gift card
Paid sick time
1.5 pay on select holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Benefits
Job Description
Glen Ivy is a renowned resort, celebrated for its unique ambiance and exceptional guest experiences. Situated in a lush, picturesque setting, Glen Ivy offers a variety of amenities ranging from tranquil pools and beautiful landscapes to top-tier therapeutic treatments and wholesome dining options. The resort prides itself on being an inclusive destination that appeals to a wide range of visitors, whether they are seeking a day of relaxation with friends or family, a wellness escape, or simply a memorable resort experience. This commitment to delivering a seamless and unforgettable day sets Glen Ivy apart from other resort destinations. Employees at... Show More
Job Requirements
- high school diploma
- first aid and CPR certified
- 1 year hospitality/guest service experience
- 1 year retail experience preferred
- merchandising experience a plus
- inventory experience a plus
- resort/spa experience a plus
- experience with POS software a plus
Job Qualifications
- high school diploma
- first aid and CPR certified
- 1 year hospitality/guest service experience
- 1 year retail experience preferred
- merchandising experience a plus
- inventory experience a plus
- resort/spa experience a plus
- experience with POS software a plus
- exceptional guest service skills
- motivation and sales development skills
- proficient in excel, word and outlook
- excellent communication skills
- strong cash handling skills
Job Duties
- Greet and welcome incoming guests
- confirm service preferences
- ensure intake forms are filled out to completion for each guest
- provide niceties to each guest
- maintain cleanliness of the treatment building lobby and restrooms
- maintain stock levels of retail and back bar in treatment building
- communicate with Spa Attendants on building needs
- communicate with spa services leadership on any pertinent information
- end of day updates and recap to Spa Services leadership
- merchandise retail product in the treatment buildings
- assist guests with retail purchases
- assist guests with add-ons and tips
- communicate to staff schedule changes or other important guest related information
- participate in the quarterly department meetings
- provide a warm farewell to each guest as they exit the treatment building
- assist with the communication to and from the employees and leadership
- assist with post service sales
- process guest returns that occur in the massage or salon
- meet/exceed daily, weekly and monthly sales goals for Spa Concierge team
- maintain knowledge of current trends in the skin care/nail care/resort/wellness industries
- attend required meetings: sales, safety, monthly dept., and participate in others as needed
- assist in physical inventories and regular cycle counts
- ensure all products have a sensor
- take proper lunch and rest breaks
- adjust and maintain the schedules of service providers as directed by leadership
- optimize daily service scheduling as directed by leadership
- respond to guest concerns in a professional and compassionate manner
- perform room checks and document violations
- sell, discuss, and book all services, promotions, programs and products
- properly fill in and update each guest profile using the intake form
- properly handle all gratuities
- opening and closing duties as needed
- take ownership of assigned responsibilities and job duties
- use proper telephone and radio etiquette
- problem solve potential problems and create solutions to ensure each guest a quality experience
- maintain knowledge of current promotions, programs and activities
- attend, engage and contribute to all staff meetings as scheduled
- follow all company standards and expectations, procedures and safety requirements
- fully complete all assigned and unassigned opening, closing and daily administrative, operational and procedural duties
- work positions across property as assigned or scheduled
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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