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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Job Description
Food Lion is a leading grocery retail company that has been dedicated to providing customers with a fresh, affordable, and convenient shopping experience since its founding in 1957. With over 82,000 associates and operations spread across 10 Southeastern and Mid-Atlantic states in the USA, Food Lion serves more than 10 million customers weekly. The company focuses on community engagement, quality customer service, and maintaining high standards in the retail grocery environment. Food Lion operates a wide range of stores, including the specific location at 2409 Taylor Road in Chesapeake, Virginia. This store, known as Store 01476 Front End, is part... Show More
Job Requirements
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
- Pull or push up to 75 lbs on occasion
- Stand 100 percent of the time, frequently walking short distances
- Be able to handle substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level, occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices and other written documents
- Move empty bottles and containers from the front end to the back room where applicable
Job Qualifications
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Job Duties
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and use his or her name whenever possible
- Unload customers' groceries from cart to belt and group items for ease of bagging
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' orders and handle payment transactions accurately per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and perform overrides
- Identify customers needing assistance and offer to take their order to their car
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Be courteous and helpful to other associates
- Wear the Food Lion uniform with apron and name badge, maintaining neat appearance per dress code
- Retrieve shopping carts from parking lot and cart corrals using tether strap per standard practice
- Ensure workstation and front end area of the store are neat and clean
- Report any register malfunctions to Customer Service Manager or MOD
- Ensure MVP savings center KIOSK is filled with paper and properly working
- Adhere to all company guidelines, policies and standard practices
- Observe and correct unsafe conditions to prevent accidents
- Notify QA of cleaning or maintenance issues on front end
- Successfully complete computer based and training aid courses
- Perform all other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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