Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
equal opportunity employment
Job Description
Food Lion is a leading grocery retailer that has been serving communities since 1957, providing an easy, fresh, and affordable shopping experience. As part of a large network with over 82,000 associates, Food Lion serves more than 10 million customers weekly across 10 Southeastern and Mid-Atlantic states in the USA. The company prides itself on its commitment to quality, customer service, and community involvement. With a strong presence in neighborhoods, Food Lion operates numerous store locations where associates work to uphold the brand's reputation and values with a focus on customer satisfaction and operational excellence.
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Job Requirements
- High school diploma or equivalent preferred
- Proven customer service skills
- Ability to learn and perform multiple technical tasks
- Ability to meet physical demands of the role
- Must meet minimum age requirements
- Ability to use computers and communication systems
- Ability to perform repetitive hand and arm motions
- Ability to bend and lift up to 50 lbs occasionally
- Ability to stand for extended periods
- Ability to handle cleaning and packaging materials safely
- Ability to operate cash registers and related equipment
Job Qualifications
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Job Duties
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- Greet each customer and uses his or her name whenever possible
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handles the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- Follow procedures for refunds and error correction
- Make every attempt to maintain accurate cash control
- Follow procedures and performs overrides
- Identify customers needing assistance and offers to take the customer's order to their car
- Maintain alertness and calls for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Is courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front end area of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Adhere to all company guidelines, policies and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer based training (CBT) and training aid courses
- Perform all other duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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