Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Equal employment opportunity
Job Description
Food Lion, a leading grocery store chain, has been dedicated to providing an easy, fresh, and affordable shopping experience since 1957. Operating with over 82,000 associates, Food Lion services more than 10 million customers weekly across 10 Southeastern and Mid-Atlantic states. Known for its commitment to quality products and customer satisfaction, Food Lion operates numerous stores, including Store 00951 Front End located in Eden, North Carolina, emphasizing community connection and a customer-first approach.
The Front End Associate role at Food Lion is vital to maintaining the high standards of customer service the company is known for. This position i... Show More
The Front End Associate role at Food Lion is vital to maintaining the high standards of customer service the company is known for. This position i... Show More
Job Requirements
- High school graduate or equivalent preferred
- effective communication and customer service skills
- ability and willingness to learn multiple tasks and technical requirements of the job
- ability to perform the technical requirements of cashier and service center
- must meet minimum age requirements to perform specific job functions
- must be able to meet the physical requirements of the position, with or without reasonable accommodations
- ability to use computers and other communication systems required to perform job functions
- perform repetitive hand and arm motions
- bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion
- pull or push up to 75 lbs on occasion
- stand 100% of the time, frequently walking short distances
- be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
- use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- meet established volume activity standards for the position
- tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- have sufficient visual ability to check ID cards, checks, invoices and other written documents
- move empty bottles and containers from the front end to the back room where applicable
Job Qualifications
- High school graduate or equivalent preferred
- effective communication and customer service skills
- ability and willingness to learn multiple tasks and technical requirements of the job
- ability to perform the technical requirements of cashier and service center
- must meet minimum age requirements to perform specific job functions
- must be able to meet the physical requirements of the position, with or without reasonable accommodations
Job Duties
- Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
- greet each customer and uses his or her name whenever possible
- unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
- check the bottom of every cart and under all baby seats for items before completing an order
- follow correct bagging procedures for the correct use of bags by type
- scan customers' order and handles the payment transaction, per standard practice
- avoid personal conversations with other associates when customers are present
- follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
- follow procedures for refunds and error correction
- make every attempt to maintain accurate cash control
- follow procedures and performs overrides
- identify customers needing assistance and offers to take the customer's order to their car
- maintain alertness and calls for assistance when needed to service customers per service standards
- check prices quickly and accurately
- is courteous and helpful to other associates
- wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
- retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- ensure work station and front end area of the store has a neat and clean presentation
- report any register malfunction to the Customer Service Manager or MOD
- ensure the MVP savings center KIOSK is filled with paper and properly working
- adhere to all company guidelines, policies and standard practices
- observe and correct all unsafe conditions that could cause associate or customer accidents
- notify QA of any cleaning issues or maintenance required on front end
- successfully complete computer based training (CBT) and training aid courses
- perform all other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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